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Bay Ridge Subaru

Brooklyn, NY

Overview
Employees
Reviews
Vehicles
4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

July 29, 2021

This Subru dealership is very good you can talk to the service writer for he or she is good understanding you and I’m pleased with the tech experience More

by MINISOUL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Jul 30, 2021 -

Bay Ridge Subaru responded

Thank you for the glowing review, MINISOUL2! We're happy to hear that you left the dealership satisfied with our services. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

July 29, 2021

Dealership tries to accommodate with scheduling service appointments. Service consultant took time to provide update on work being done. The only issue is the high hourly rates. How can a customer really More

by Kfzw28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Report | Print
Jul 30, 2021 -

Bay Ridge Subaru responded

Kfzw28, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

July 29, 2021

Mark was great to deal with. Overall service great. I have been dealing with this location for many years now. Not sure what else to say More

by EGRAHAM2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star review, EGRAHAM2! We're happy to hear that Mark was able to help elevate your experience with us. Moreover, thank you for continuing to choose Bay Ridge Subaru. We look forward to working with you again. Sincerely, Tom Ruggiero, Principal Dealer

July 28, 2021

great experience!! Anthony was great. It was a pleasure to know that I will have a dealership i can trust for the time being and the future More

by TODERA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2021 -

Bay Ridge Subaru responded

Thank you for the high rating, TODERA! We're happy to hear that working with Anthony has earned us your loyalty and trust. We look forward to your next visit. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

July 28, 2021

It seems the sales staff are only attentive until you purchase the vehicle then they forget all about you or ignore your emails and texts. Very disappointed. Also, accessories that Subaru headquarters st More

by DOCTORCHARLEY
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cornelius Middleton
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Jul 29, 2021 -

Bay Ridge Subaru responded

Hi, DOCTORCHARLEY. We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. The vehicle was returned to us as per the "We Owe", and we were informed that the job was satisfactory. 10 days later, we received an email noting that you didn't like the job. We provided the vehicle as promised with additional accessories after delivery which was not standard. You also asked for the original mirror as it was changed at the factory, and when the repair was performed, we gave you the other mirror. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

Jul 30, 2021 -

DOCTORCHARLEY responded

I did contact your sales rep, Cornelius in both text and email the day after and advised the scratch was still present and visible I even sent a picture. Never received a response from him. You did not provide any additional accessories for the car (ie the cargo net). Dr. Charley

Aug 02, 2021 -

Bay Ridge Subaru responded

We're sorry that you are not completely satisfied. We are unable to provide more free nets or accessories. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

July 28, 2021

I’ve been to Bayridge Subaru three times so far the employees there were very courteous and they welcome me there and I very good I give them a very high rating and I will come back again like thank th More

by WALTERBROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Jul 28, 2021 -

Bay Ridge Subaru responded

Thank you for continuing to choose Bay Ridge Subaru, WALTERBROWN! We're happy to hear that you've had consistently good experiences with our team members. Your loyalty and trust are of utmost importance to us. We hope to see you again soon! Sincerely, Tom Ruggiero, Principal Dealer

July 28, 2021

Asked for my tires to be rotated. Paid for it and wasn’t done. I know because I marked my tires before hand. Always something here. More

by BILLYMURPHY02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kiara Colon
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July 28, 2021

The people were great. But, I had a 9am appointment schedule and it took almost 3 hours for my car to be serviced. I didn’t live nearby so I waited the entire time in the waiting room. More

by lj360bk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
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Jul 28, 2021 -

Bay Ridge Subaru responded

lj360bk, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

July 28, 2021

Good, efficient service. The waiting room was very clean and comfortable. I would appreciate that my account showed that I purchased my vehicle at Bay Ridge and oil changes/inspection were included. I fee More

by ESNYPES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember
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Jul 29, 2021 -

Bay Ridge Subaru responded

Hi, ESNYPES! Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

July 27, 2021

They were very courteous and efficient. I was taken on time and they performed all the engineering, oil, etc. Tasks that I requested. The price was right. More

by AJNOSF1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez, Sabina Triunfel
Report | Print
Jul 28, 2021 -

Bay Ridge Subaru responded

Thank you for the glowing review, AJNOSF1! We're happy to hear that we were able to help with all the services you needed. We look forward to working with you again in the future. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

Jul 28, 2021 -

AJNOSF1 responded

Please No More Surveys

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