Bay Ridge Subaru

Staff are very friendly and professional. The work they did was done very well. The waiting room was clean and had Starbucks coffee and packaged snacks. The work took a little over an hour but it was okay did was done very well. The waiting room was clean and had Starbucks coffee and packaged snacks. The work took a little over an hour but it was okay to wait. More

Went in for new tires, battery check (needed a boost last week) and a mysterious rattling in the rear of the car at highway speeds. Tech had to drive the car a couple of times to ID the noise and check that week) and a mysterious rattling in the rear of the car at highway speeds. Tech had to drive the car a couple of times to ID the noise and check that tightening a part fixed it. Everything was taken care of. even though they were very busy. More

I was visiting this dillership few times with my wife and daughter. And definitely can say next: Excellent service. Experienced personnel. Great attitude. Highly recommending this place. Thank you 👍 daughter. And definitely can say next: Excellent service. Experienced personnel. Great attitude. Highly recommending this place. Thank you 👍 More

An 8am appointment for a simple oil change turned into a full 3 hours of waiting. I scheduled an appointment in the hopes of being out of there in a reasonable time. I was told it would take 1.5 hours. I le full 3 hours of waiting. I scheduled an appointment in the hopes of being out of there in a reasonable time. I was told it would take 1.5 hours. I left the car and came back after that and proceeded to wait another 1.5 hours. When I checked in every 20min for an update, they kept saying it was “almost ready.” A basic oil change shouldn’t take that long, especially when it’s scheduled weeks in advance. More

They have a staff of professionals that take your concerns with great interest and display an eagerness to address your concerns. The dealership is clean. concerns with great interest and display an eagerness to address your concerns. The dealership is clean. More

I love Subaru !!! , for the reliability of the cars, and thank you for the maintenance! I wish you remain attentive to your customers and conquer the whole world with this reliable car brand !!! thank you for the maintenance! I wish you remain attentive to your customers and conquer the whole world with this reliable car brand !!! More

Dealership did not adhere to manufacture requirements for tire pressure as a result my car drop very hard and had to get further work. Sales rep Gerald was very rude when I sat to inquire about a particular tire pressure as a result my car drop very hard and had to get further work. Sales rep Gerald was very rude when I sat to inquire about a particular car. Will try another dealer going forward. More

Service and Marc my advisor was great. Only issue was the scratch on the middle arm rest that happened but Marc said the part is on order scratch on the middle arm rest that happened but Marc said the part is on order More

The initial contact from the internet sales team was prompt and helpful - but the unhelpful (and a little impatient) receptionist at the dealership refused to let us meet with the sales manager - even t prompt and helpful - but the unhelpful (and a little impatient) receptionist at the dealership refused to let us meet with the sales manager - even though the email "appointment" we were compelled to make was with him, specifically. The experience was much better once we sat with Anthony Grippo and things went quite smoothly from there. More

There were confusing mixed messages from different people about how long the work would take. When I dropped my car off on Monday they gave me the impression it would be ready on Tuesday. I received no updat about how long the work would take. When I dropped my car off on Monday they gave me the impression it would be ready on Tuesday. I received no updates and when I called to ask about it, someone said the part wouldn't be in until Wednesday at the earliest. I called on Thursday and they said they had the part and would probably do the repair that day. The repairs weren't finished until the end of the day on Friday. They could have been more upfront about the timeframe at the beginning and more communicative about possible delays. More