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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

July 17, 2021

The service was hassle-free and friendly. I was in and out sooner than expected. This is the case each time I go in to have car tuned up. More

by VASERIOUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Bay Ridge Subaru responded

Hi, VASERIOUS! Thank you for your 5-star review. We look forward to your next visit with us! Sincerely, Tom Ruggiero, Principal Dealer

July 17, 2021

Excellent Tire needed Plug Big help late Friday Add Engine oil and air in tires. Keep on the road. Ernest Marc Patricia and lady valet Everyone Big Thanks!! More

by STEPHENK556
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest, Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Jul 19, 2021 -

Bay Ridge Subaru responded

Thank you for your stellar rating, STEPHENK556! We're happy to hear that you were satisfied with the services that the team provided. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

July 16, 2021

the price i was quoted was not the price i got sort of like a bait price for a lease,i think before you commit to a price please check the buyer/leasee credit level so not to have embarassing moments with More

by AALLAN1961
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Malone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Bay Ridge Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We do not know of anyone’s credit history until it is submitted to the bank, and they dictate the rates and payments at that point. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

July 16, 2021

Area is.clean and well lit. Service was good . Danishes would have been nice to have while waiting.. Betwe selection of magazines while you wait More

by HAMMERREBECCA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Sena
Jul 19, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to give us your feedback, HAMMERREBECCA. Customer satisfaction is our #1 priority, and we're always looking for ways to improve. We hope to see you again soon! Sincerely, Tom Ruggiero, Principal Dealer

July 16, 2021

Amazing customer service. Everyone there is great! staff is very professional and the store is such a clean environment. Thank you so much for getting me the car if my dreams. More

by NBENN860
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Bay Ridge Subaru responded

Hi, NBENN860! Thank you for your stellar rating! It was a pleasure helping you find the car of your dreams. Have an amazing day! Sincerely, Tom Ruggiero, Principal Dealer

July 16, 2021

Customer Great service, my car runs well now. Representative quickly response when I have questions.Also, they provide Starbucks coffee in the waiting room, that's great! More

by ziqing.zhang1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Bay Ridge Subaru responded

Thank you for your 5-star review, ziqing.zhang1989! We're happy to hear that you left the dealership satisfied with our services. We look forward to working with you again soon! Sincerely, Tom Ruggiero, Principal Dealer

July 15, 2021

It's always a pleasure to have Marc as the service representative managing my service needs at Bay Ridge Subaru. this is just to fill the required word count More

by RKALIPETES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to give us a high rating, RKALIPETES! Marc is an excellent employee, and we'll surely pass your kind words along to him. We look forward to working with you again soon! Sincerely, Tom Ruggiero, Principal Dealer

July 15, 2021

I’ve been very disappointed of late. Regular oil was put in after I had been using synthetic oil from the beginning - I’ve only had my car serviced at Bay Ridge, so the history should have been clear. A pan More

by JEFFCASPER8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabina Triunfel
Jul 26, 2021 -

Bay Ridge Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

July 15, 2021

Average service. It’s convenient living in brooklyn with a service center to change oil, and do minor things. Otherwise if I had another option in Brooklyn I would utilize it More

by KIMMYLEE410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Bay Ridge Subaru responded

Hi, KIMMYLEE410. Thank you for taking the time to give us your feedback. We're always looking for ways to improve. Customer satisfaction is our #1 priority. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership or drop by for a visit! Sincerely, Tom Ruggiero, Principal Dealer

July 15, 2021

Friendly, accommodating staff and thorough service. Would definitely recommend. I think it’s ridiculous that you require a 25 word minimum for this review. Why? More

by MIKENICHOLLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Jul 16, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star review, MIKENICHOLLS. Your recommendation means the world to us. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

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