Back

Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
Contact Dealership

1819 Cropsey Ave

Brooklyn, NY

11214

Directions

By Type

Showing 3,372 reviews

July 14, 2021

My appointment was for state inspection and an oil change. My car was checked in promptly, and it was ready for me exactly when my service manager said it would be ready. The wait time included gett More

by LGTEACHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Bay Ridge Subaru responded

Hi, LGTEACHER! Thank you for your detailed 5-star review. We're happy to hear that you had a positive experience with our services. If you have any questions, please do not hesitate to give us a call or drop by for a visit! Sincerely, Tom Ruggiero, Principal Dealer

July 14, 2021

When I purchased the Subaru , I was given papers that belonged to someone else. I called spoke to mark he said he will send me my papers that night. 2 weeks passed never got them, Deaershiop is vey un More

by SALJMAIORINO
Price
Recommend Dealer
No
Employees Worked With
Jul 14, 2021 -

SALJMAIORINO responded

I was given someone elsess contract. I originally went to Staten Island Subaru dealer to purchase. Filly loaded, I had to wait 4 weeks. Lease was $450.00 a month. I love the Subaru but I don't like people to take advantage of me. As a matter of fact, Your lease was $15.00.

Jul 16, 2021 -

Bay Ridge Subaru responded

Hi, SALJMAIORINO, we apologize for any inconvenience we may have caused you. However, after speaking to you, we did mail you the corrected contract. Moreover, unfortunately, we have no control over how much the Stated Island store was going to charge you. Thank you for taking the time to give us your feedback, and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

Jul 16, 2021 -

SALJMAIORINO responded

Thank you for your time. Unfortunately, I should have spoke to you much sooner. Probably would not have gotten the run around. I will definitely see you when I purchase my next Subaru. I am shocked to see how fast, after receiving your e mail. I received my contract. You,.is what Staten Island needs . Between Jeep & Subaru dealership, I don't know Which one lies more. Thanks again

July 14, 2021

Quick, efficient, always professional. My long-term experiences with Bay Ridge service has been excellent. The waiting area is also very comfortable. An excellent dealer for an excellent car! More

by MICHAEL_HAMBURG44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Jul 15, 2021 -

Bay Ridge Subaru responded

Thank you for your high rating, MICHAEL_HAMBURG44! Your business and loyalty mean the world to us. We look forward to your next visit. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

July 14, 2021

The facility was very well orchestrated. Ernie was an absolute delight and took care of everything. Will definitely be returning to this location as my primary dealership More

by glennfmarshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Jul 15, 2021 -

Bay Ridge Subaru responded

Thank you for the high rating, glennfmarshall! We're happy to hear that Ernie was able to help elevate your experience with us. We hope you have an amazing day! Sincerely, Tom Ruggiero, Principal Dealer

July 14, 2021

Cornelius Middleton helped us lease our first car. He is patient, knowledgeable, communicative, and helpful. Thank you! We would work with Cornelius (Cory) and the Bay Ridge Subaru team again. More

by First Review 2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Jul 14, 2021 -

Bay Ridge Subaru responded

Congratulations on your new car, First Review 2021! Cory is a valuable member of the team, and we'll definitely send your kind words over to him. We look forward to your next visit. Till then, we hope you enjoy your new ride! Sincerely, Tom Ruggiero, Principal Dealer

July 13, 2021

Did not attend to the issue the 1st time,said all ok but had to go back again to fix. Wasted my time on a weekend More

by ARNAB1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Jul 14, 2021 -

Bay Ridge Subaru responded

Thank you for your feedback, ARNAB1978! We're always looking for ways to improve. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

July 13, 2021

This was my first visit to Bay Ridge Subaru for service. They were so nice and accommodating. They even gave me a ride to the train when they needed to keep my car overnight. I’ll definitely be coming back. More

by ETHANW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel, Kiara Colon
Jul 14, 2021 -

Bay Ridge Subaru responded

Hi, ETHANW! Thank you for your stellar review. We're happy to hear that you're satisfied with our customer service. We look forward to working with you again! Sincerely, Tom Ruggiero, Principal Dealer

July 13, 2021

Very nice people, they were all very good and every one knew what they were doing! Would go back there again for my next inspection. More

by JMD5274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Jul 14, 2021 -

Bay Ridge Subaru responded

Thank you for the stellar review, JMD5274. We're delighted to hear that you will be back again. See you then! Sincerely, Tom Ruggiero, Principal Dealer

July 13, 2021

I've been a satisfied customer since 2004 and they have never disappointed me. Appreciate there excellent service and attention to details. Bought and serviced my car since my original purchase. More

by RUBYWALK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy - Great mechanic
Jul 14, 2021 -

Bay Ridge Subaru responded

Hi, RUBYWALK. Thank you for taking the time to leave a positive review for Bay Ridge Subaru. We're ecstatic to hear that you have been choosing us since 2004! We look forward to your next visit. See you soon! Sincerely, Tom Ruggiero, Principal Dealer

July 13, 2021

Great job. Friendly, fast, car ready on time, gave me a ride home when I dropped car off. Just a really good experience for my first time there. More

by SCOTTLAMONT45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Jul 14, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to write us a positive review, SCOTTLAMONT45! We're happy to hear that you've had a good experience with us. We look forward to your next visit! Sincerely, Tom Ruggiero, Principal Dealer

...
71
...