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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

June 29, 2021

Fast, efficient, stress-free repair of rear gate on Outback caused by my own negligence. Service Department dealt directly with my insurer to ensure that parts replaced were factory rather than after m More

by sammoriber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Bay Ridge Subaru responded

Thank you for visiting, sammoriber. We are happy to know that you enjoyed our services. We look forward to working with you again. Sincerely, Tom Ruggiero, Principal Dealer

June 29, 2021

Courteous ,helpful and knowledgable staff,and speedy and efficient sservice. A wonderfully clean and comfortable waiting area is an added bonus for Bay Ridge Subaru customers. More

by MIMITEE924
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru, MIMITEE924! Safe travels. Sincerely, Tom Ruggiero, Principal Dealer

June 28, 2021

Took my car in for 6 month svc + Starlink update. Appt was supposed to be 1 hr. They told me on arrival to plan for 3 hrs. They had it for 5 hrs. No call back with status update during the day. I work 8 m More

by PACIFICHRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabina Triunfel
Jul 01, 2021 -

Bay Ridge Subaru responded

PACIFICHRIS, Customer Satisfaction is very important to us and we would like to learn more details about your experience. Please contact our General Manager, Michael Chiusano at 718-234-7960 to discuss your concerns further. Sincerely, Tom Ruggiero, Dealer Principal

June 28, 2021

sales are friendly and answered all my question that I need to know. The person did the introducing the features of car in every detail More

by JACKIEWANG1992
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Jun 28, 2021 -

Bay Ridge Subaru responded

Thank you for the five-stars! We really appreciate your kind feedback. If you need anything else please let us know. Sincerely, Tom Ruggiero, Principal Dealer

June 28, 2021

First visitGood servicePleased with outcome Will First visit Good service Pleased with outcome Will return again More

by BDPISCES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Bay Ridge Subaru responded

Thank you for the excellent review, BDPISCES! We look forward to working with you again. Sincerely, Tom Ruggiero, Principal Dealer

June 28, 2021

Fast and efficient service. Hot my car faster than was promised. No sales pressure. I really enjoyed the experience. Highly recommended. Will do business again. More

by VK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Bay Ridge Subaru responded

Perfect ratings are always appreciated. Thank you, VK! Sincerely, Tom Ruggiero, Principal Dealer

June 28, 2021

My oil change appointment was at noon, the car wasn't ready until 3:30. More

by mikeo
Recommend Dealer
No
Employees Worked With
NA
Jul 08, 2021 -

Bay Ridge Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

June 28, 2021

The service was timely, and the staff was extremely helpful. They automatically applied a coupon I had for my oil change without my having to bring the coupon. More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I interacted with a few employees.
Jun 29, 2021 -

Bay Ridge Subaru responded

JP, thank you for the positive feedback! We are always here to help at Bay Ridge Subaru. Sincerely, Tom Ruggiero, Principal Dealer

June 28, 2021

I always have a good outcome. Staff is friendly, helpful, and knowledgeable More

by ROW159
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Jun 29, 2021 -

Bay Ridge Subaru responded

That's great to see, ROW159! Bay Ridge Subaru appreciates your feedback. Sincerely, Tom Ruggiero, Principal Dealer

June 28, 2021

Staff are friendly, and the service was faster than expected. More

by FREDIMAC72
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to leave a review! We really appreciate your feedback! We will be sure to let the team know that you left satisfied. Have a nice day! Sincerely, Tom Ruggiero, Principal Dealer

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