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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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October 19, 2020

I had a 10 am service scheduled. I was told there was a wait. Waiting room filled to capacity. Had to spend 14 dollsrd on taxi to go home. Service began at 1 pm. Very unhappy More

by DINARAD22
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Bay Ridge Subaru responded

Thank you for taking a moment to leave us this honest feedback. We truly apologize for the unusual delay in service and hope that this rare occurrence will not deter you from visiting us again in the future. Sincerely, Tom Ruggiero, Dealer Principal

October 19, 2020

Friendly, thorough, and fast service! Will definitely be coming back any time I need work on this car in the future. Very respectful of Covid guidelines as well, I felt very safe. More

by wm.mcbreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Oct 20, 2020 -

Bay Ridge Subaru responded

We appreciate your business and are glad you felt comfortable with the COVID precautions we have in place to ensure everyone's safety. Please do not hesitate to contact us if you need anything else. We look forward to working with you again! Happy Driving! Tom Ruggiero, Dealer Principal

October 19, 2020

I was very happy with the service. When I got there before I could even get out of my car Marc was there waiting for me to assist. Marc is very polite, curtious, warm and passionate and does not keep y More

by ESTHERGRAYLG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Bay Ridge Subaru responded

Many thanks Esther! It was our pleasure to service your vehicle and we'll be sure to pass along your compliments to Marc. We too, love his passion and he is truly a crucial part of our team. Happy Driving & Stay Safe! Tom Ruggiero, Dealer Principal

October 17, 2020

They did a great job quickly and were responsive to my questions. I would use this dealer again for service on my 2019 Subaru Impreza More

by itsaaronjacobs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Bay Ridge Subaru responded

I will make sure to pass this review along to our service team. Thank you for taking the time to write and give us the 5-stars. Come back and visit us any time, we're glad to assist with your Subaru Impreza! Sincerely, Tom Ruggiero, Dealer Principal

October 16, 2020

Excellent service with Marc and team found needed battery and brake fluid and cabin air filter engine filter, Subaru 2013 built to last!! Big Thanks! More

by STEPHENK556
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Bay Ridge Subaru responded

Thanks Stephen! We're glad Marc and our team were able to assist you with your Subaru repairs. We appreciate your business and look forward to serving you again soon. Best- Tom Ruggiero, Dealer Principal

October 15, 2020

Incredibly helpful and professional staff that were very communicative and responsive to all of my concerns and questions. They also spoke to my husband on the phone at length after our visit to help answer More

by Kyle Marsh
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Oct 16, 2020 -

Bay Ridge Subaru responded

Thank you for your detailed feedback Kyle. We will be sure to convey your appreciation to our service team and let them know what a great job they are doing. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Tom Ruggiero, Dealer Principal

October 15, 2020

Great experience. Checking in with an appt was easy. The waiting room was clean and spacious allowing for social distancing. The rep that helped me was very courteous and explained all of the charges both s More

by HONORIATSANG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall the reps name
Oct 15, 2020 -

Bay Ridge Subaru responded

Thank you for taking a moment to leave so many great compliments for our team and facilities. We strive for 100% satisfaction and it's so fulfilling to see we delivered just that for you. Thanks again for your business and we hope to see you again soon. Warm Regards, Tom Ruggiero, Dealer Principal

October 15, 2020

their service is very good and they are always ready to help you with whatever you need, I recommend visiting, I was very satisfied with the service More

by CORAISACAAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Oct 15, 2020 -

Bay Ridge Subaru responded

Thanks for visiting our service department! We appreciate the kind words and feedback. We look forward to seeing you again soon. Sincerely, Tom Ruggiero, Dealer Principal

October 14, 2020

Friendly, efficient service. I bought my Forester here in October 2003 and they have kept it running well for all that time. Staff have all been friendly and helpful. Newly expanded waiting room is comfortab More

by Mark from Brooklyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez, Sabina Triunfel
Oct 14, 2020 -

Bay Ridge Subaru responded

We appreciate the 5-stars for our service team Mark! We look forward to keeping your Forester running smoothly for many more years to come . Have a fantastic day. Best- Tom Ruggiero, Dealer Principal

October 14, 2020

Excellent service experience. Made an online appointment, which was confirmed and reminded of few days prior. Car was promptly taken in, tagged, info and service requests confirmed. I opted to wait in th More

by TANYURA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Bay Ridge Subaru responded

Thank you for your five star review. Your feedback is greatly appreciated as we continue to work hard to ensure that our clients are comfortable and enjoy our services. We are happy you found your service experience with us a professional one. Thank you for choosing Bay Ridge Subaru and we hope to see you again soon. Best- Tom Ruggiero, Dealer Principal

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