Bayside Chrysler Jeep Dodge - Service Center

I had to wait over 3hrs for an oil change, they didn’t tighten the access panel underneath causing it to fall open and drag while I was driving. Mentioned to the staff at the service desk the there’s an tighten the access panel underneath causing it to fall open and drag while I was driving. Mentioned to the staff at the service desk the there’s an extra noise when the Jeep stops, I don’t think they checked for it, the noise is now getting worse. I also explained to a female at the desk the app stopped working she just mentioned that it’s not a great app, offering no solutions. I enjoyed using the app, but suddenly it doesn’t connect to the Jeep anymore More

This is the best Jeep service department. Brian made sure all my needs were taken care of. Brian made sure all my needs were taken care of. More

I have been a customer of this dealership for the past nine years, and the service has always been above and beyond expectation. nine years, and the service has always been above and beyond expectation. More

The service I have received is horrible, my last visit I thought went good, but the service representative, Kevin or the mechanic failed to safeguard my car since it was being repaired for a failed inspecti thought went good, but the service representative, Kevin or the mechanic failed to safeguard my car since it was being repaired for a failed inspection and the expired inspection was still on the car and it was left on 43rd Ave. waiting to be repaired by the service department in their care and I recieved a ticket for $65, expired inspection but was not made aware of it by the service center but by mail reminder to pay a ticket I didn’t know I had and should not have had. I have been calling since 8/27/22 and I have talked to Kevin 3x, then Shamelli 1x, and Jennifer 5x and all have told me it would be taken care of after me giving my license plate # and them speaking with your accounting department and it is 9/17/22 today and I have called again and spoke to Anna she says the accounting dept is closed today and to call back on Monday to speak to the manger Bob at 6am re: this matter. Now the check supposedly was mailed out to pay it in 9/1/22 and it had still not been paid and a $10 fee has been accessed due to it not being paid by the due date which was 9/1/22 as my car was in the shop on 8/2/22 and that is the date of the ticket so I am owed $75 for this ticket and I keep on getting the run around and no one is taking responsibility for what happened while my car was in your care and making sure that I get the money for the ticket since they have mailed off the payment. I have been lied to just to get me off the phone, but you company always wants a good review and keeps sending me surveys. How about good customer service and following through? I have been a customer since 9/5/2016, that’s six years and it obviously means nothing my next step is BBB and 311 regarding getting my $75 for this ticket. Very disappointed in this company. More

Jay was a huge help! Constant communication! Issue was resolved within a days and the vehicle is running fine! Thank you! Constant communication! Issue was resolved within a days and the vehicle is running fine! Thank you! More