Baytown Ford

The worst customer service in the service department My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. The My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. They didn't even look at my car until it had been in their shop for 4 full days and it took a lot of nagging to get it looked at on day 4. It was finally fixed on day 7, only needed a new starter. They did not call me to let me know it was finished. Very poor customer service in the service department. I would never recommend this service department. More

Dawn was outstanding to work with throughout the entire process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff More

Dawn is always the best! She always gets the job done. I refuse to deal with anyone but her! She is an asset to your company in so many ways! refuse to deal with anyone but her! She is an asset to your company in so many ways! More

Great overall experience, one of the most seamless car buying experience. Will most definitely buy from Baytown Ford in the future. This is the dealership I will be recommending to friends and family buying experience. Will most definitely buy from Baytown Ford in the future. This is the dealership I will be recommending to friends and family More

It was the easiest purchase of a vehicle I have ever experienced. Joey Garcia was a tremendous help in picking out the perfect vehicle!!!!! Highly recommend Baytown Ford. experienced. Joey Garcia was a tremendous help in picking out the perfect vehicle!!!!! Highly recommend Baytown Ford. More

Well I bought my truck new in 2017 and when it was time to get it inspected I couldn't because the device was broke and I had to spend my money and use my extended warranty cause I was sold a broke truck. to get it inspected I couldn't because the device was broke and I had to spend my money and use my extended warranty cause I was sold a broke truck. More

Kelton was very professional and knowledgeable and remedied any concerns I had including previous problems with the service dept. he explained all the new functions the new truck had remedied any concerns I had including previous problems with the service dept. he explained all the new functions the new truck had More

Y’all did awesome. Love bringing my trucks to y’all. So helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. More

David/Service dept was on top of it. 6.0 hr labor job, and got my truck out ASAP. The hard to swallow pill was the price, but it was a big job. Just glad to have my truck back so I can make $$. and got my truck out ASAP. The hard to swallow pill was the price, but it was a big job. Just glad to have my truck back so I can make $$. More

Oil Change and Rotation As always, service is excellent and speedy. I've never had an issue with any service there. Nice waiting area. It's the only place I take my vehicle As always, service is excellent and speedy. I've never had an issue with any service there. Nice waiting area. It's the only place I take my vehicle to be serviced. More