Baytown Ford

Excellent job I was well taken care off & didnt have to wait long for my vehicle to be ready. The employee was very helpful and attentive in the questions & concern I was well taken care off & didnt have to wait long for my vehicle to be ready. The employee was very helpful and attentive in the questions & concerns I had. More

Very friendly and knowledgeable front desk. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. More

No one wanted to help me keep passing me off to the next per I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing a I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing and they told me to wait for someone else. The guy that helped me didn’t give me a price on anything I was doing on my ttuck. I did not like the service I had. There was oil on my steering wheel and it look like they went through my stuff with out letting me know about it. I will not go back to this location for and services in the future. More

Vehicle took to long to get repair The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat for two days before someone could look at it. Communication was not there. More

Service dept. service is horrible. No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update af No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update after I was told I’d be called back and never was. Two weeks later my car was finally ready called that afternoon to see if it was ready and they said it had been ready since that morning couldn’t even take two minute out of their day to let me know my car was ready. More

Service Advisor: 1545 Mark Lacombe took EXCELLENT CARE Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly serv Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly service Mark gave me. THANK YOU VERY MUCH 😊 More

Kind, courteous, and thorough The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fi The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fix it. They also did my 35,000 mile inspection of the engine filter, showed me the dirty filter, and changed it out with a new one. In addition to these, they also did my oil change and topped off the other fluids. They only charged me about $8.00 more than the regular routine service price. I am still impressed with their service of my 2016 Ford Expedition. More

BUYER BEWARE Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my payments were where they needed to be, and that the car was still there. Make it to the dealership, to find out that the person I'd been speaking with (Matt), wasn't even there, after he'd texted me a couple hours prior, informing me he was. Then, find out that the car I'm coming for isn't even there! They loaned it out to someone having service down on their vehicle, the day prior. I was put under the impression, that I'd be signing papers and driving off the lot, as quickly as possible. After having us wait for over an hour, we were told that our payments would be much higher than previously quoted. It was a complete bait and switch. These people are completely unprofessional and I recommend them to no one. No one even introduced themselves to us. Customer service is obviously dead at this place. I was flat out lied to throughout the whole process. I wasted an entire day and a tank of gas on this, and time is money. BUYER BEWARE! I will also be making complaints with Ford, the BBB, the FTC, and Cars.com. Thank you, Sonic Ford, for wasting my time. More