Baytown Ford

TERRIBLY HORRIBLE SERVICE DEPARTMENT I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuse I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuses including behind in the work, waiting on parts, misread the engine error code, being understaffed, and being flooded 3 months ago. There are to many other Ford dealers in the area to put yourself through this headache. RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP. More

Went in just to take a look Love the service Mel was a great sales person who listen to every detail and found me a perfect SUV I paid a great price for it. Love the service Mel was a great sales person who listen to every detail and found me a perfect SUV I paid a great price for it. More

Complete disregard for customer service!! Have an issue with new 2016 F250 under manufacturer warranty. Discussed issue with "Steven Fry" and was told it was a common issue. I asked if part co Have an issue with new 2016 F250 under manufacturer warranty. Discussed issue with "Steven Fry" and was told it was a common issue. I asked if part could be ordered or replaced quickly and was told I could drop my truck off and wait a few days for an evaluation and then they could order parts required and fix, probably at least a weeks worth of time. He also told me I could rent my own car while I was waiting for them to even look at mine. The level of disrespect for loyal customers amazes me and will definitely prevent me from ever doing any kind of business with this establishment ever again!! More

Service and repair 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. More

Truck Servicing The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. More

Great service! This is the second purchase I have made from Baytown Ford I have had exceptional experiencw both times. I will continue to use this dealership and re This is the second purchase I have made from Baytown Ford I have had exceptional experiencw both times. I will continue to use this dealership and refer friends and family. Thank you for all you do! More

Great deal on a new F250 After visiting other local dealers Johnny Luna did a great job of giving his best price without haggling. His price was several thousand under other After visiting other local dealers Johnny Luna did a great job of giving his best price without haggling. His price was several thousand under other dealers and the best part was he didn't change the price when I showed up. I highly recommend Baytown Ford. More

terrible service went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i wal went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i walked in i had to interupt there breakfast and conversation to get any help.( several people arrived after i did having same thing done they were gone within 1 hour) after waiting for 2 and half hours service tech came and told me truck was ready got to truck and tires were not rotated tech told me tire was to worn to allow him to rotate , paid for oil change that was 15 dollars more than quoted, . did not feel like dealing with tech after being lied to , left at 1045 went to another dealer in Pasadena they looked at tires and rotated them said tires in good shape (tires had less than 10000 miles since purchased) More

Good experience I did a lot of research on the Ford Explorer and the average salle price . Our salesman Johnny Luna was honest and we got it for a two thousand belo I did a lot of research on the Ford Explorer and the average salle price . Our salesman Johnny Luna was honest and we got it for a two thousand below average price. Very smooth experience. Will use again in the future! More

Great Customer Service My Explorer had already experience a windshield molding blow off my passenger side while driving in January so when thecdrivers side did the same thin My Explorer had already experience a windshield molding blow off my passenger side while driving in January so when thecdrivers side did the same thing in May i took to Baytown Ford. I explained to the Service Manager about my situation so he inquired with Ford and ended up helpinf out in the cost. Thank you Raymond and Abraham for listening to my concern. More