Baytown Ford

Did not complete service I paid for basic service on my 2017 super duty and they didn’t rotate tires. When I returned they took care of the issue of course but now I’m not sur I paid for basic service on my 2017 super duty and they didn’t rotate tires. When I returned they took care of the issue of course but now I’m not sure I can trust other aspects of the service department. Hopefully they put synthetic oil in the engine since I paid extra. Great dealership, disappointing service department More

2019 Mustang GT This is my second car purchased with Gelmer Velasquez and Baytown Ford. Always a pleasure to deal with and I highly recommend them. Also there service This is my second car purchased with Gelmer Velasquez and Baytown Ford. Always a pleasure to deal with and I highly recommend them. Also there service department is top notch. More

Horrible experience Took the truck on Monday after being scheduled, service adviser told me part was in on Friday. After dropping off truck didn’t hear nothing back till Took the truck on Monday after being scheduled, service adviser told me part was in on Friday. After dropping off truck didn’t hear nothing back till I called Tuesday afternoon and they didn’t know anything on when truck would be ready, it was supposed to be a one day job! Truck wasn’t ready till Friday they didn’t offer a rental like most dealers do More

Outstanding Customer service The staff kept me informed of the progress of the service. The facility is clean and comfortable. I live 40+ miles from this dealership. I pass two ot The staff kept me informed of the progress of the service. The facility is clean and comfortable. I live 40+ miles from this dealership. I pass two other dealerships to use Baytown Ford because of past customer service I have received from Baytown Ford and its entire staff. More

New F-150 Purchased a new F-150 from Dietrich in sales. All went well, and the purchase process was all completed with out any negatives. Felipe in finance Purchased a new F-150 from Dietrich in sales. All went well, and the purchase process was all completed with out any negatives. Felipe in finance walked me through the process and helped with some great suggestions . More

Awesome experience I went in looking at options to trade in my Mustang and get back into an SUV. My Internet sales guy worked an amazing deal. I'm very pleased. Thank I went in looking at options to trade in my Mustang and get back into an SUV. My Internet sales guy worked an amazing deal. I'm very pleased. Thank you Dietrich! More

Great experience The people here always take great care of me and my family. Thanks for the great service. I will be sending all my friends and family to do business The people here always take great care of me and my family. Thanks for the great service. I will be sending all my friends and family to do business there. Great staff and fulfilled all my needs. More

Bought a new mustang GT Over all a very good experience. My sales man was very helpful and not pushy like dome other dealerships. Talks with the dealership management and fi Over all a very good experience. My sales man was very helpful and not pushy like dome other dealerships. Talks with the dealership management and finance were strait foreword and the process flowed like it should. I would buy from Baytown Ford again. More

Oil Change The oil change was an hour and twenty minutes and then I was ready to go. Completed in a timely manner. Thank you for the service. The oil change was an hour and twenty minutes and then I was ready to go. Completed in a timely manner. Thank you for the service. More