Baytown Ford - Service Center

Oil Change The oil change was an hour and twenty minutes and then I was ready to go. Completed in a timely manner. Thank you for the service. The oil change was an hour and twenty minutes and then I was ready to go. Completed in a timely manner. Thank you for the service. More

Service on my vehicle The people in the service department were all professional and courteous, the work I needed was completed in a timely manner and on time as promised, The people in the service department were all professional and courteous, the work I needed was completed in a timely manner and on time as promised, Eric and Raymond in Service were great to work with. They were willing to get the work done for me before I was leaving for vacation and when my regular Ford Service Center could not. I would drive the extra distance again for the great service. More

Ford must have lots of transmission issues. I brought my truck in on July 2 and they were not able to tell me what was wrong with my truck until I got the service manager involved on Friday July I brought my truck in on July 2 and they were not able to tell me what was wrong with my truck until I got the service manager involved on Friday July 13th. Then they told me what was wrong and said they had to then order parts, which took three additional days. They said that the transmission shop was backed up, but had they checked it out when I brought it in they could of had they parts ordered and waiting thus saving me the three days we are waiting on parts. Picked it up yesterday and so far so good. We'll see. They need to work on their process for diagnosing early. Will probably contact Ford also. More

Great Good and fast work. Good staff also. Good pricing. Very knowledgeable. Would recommend to others. Also purchased my truck from there Best pricing Good and fast work. Good staff also. Good pricing. Very knowledgeable. Would recommend to others. Also purchased my truck from there Best pricing around in Houston. More

Worst experience !! I usually have dealt with them for service. I had a couple good service guys that took care of us and very professional. They are no longer there for I usually have dealt with them for service. I had a couple good service guys that took care of us and very professional. They are no longer there for whatever reason. This time my truck was there over a week n half before being looked at. Then Mark who was my service rep was not very knowledgable to what was going on. He didnt take care if transmission which was first on list until I mentioned it. He told me things were not factory that were. Plus others. Then I pick up truck and my tow plug and wires all hanging out., wires undone. Complained and they took it back in and came out a few min later. All they did was zip tied it up under bumper. I had to pay a trailer place to rewire what they did.. Very disappointed with service now. Besides the fact that we had to make the calls. Left messages for Raymond to call 3 times. Never once did he call back. More

Terrible everytime Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even inspect the cars properly. Worst service in houston area I will never buy a car or get them to work on my vehicles again More

Reapir car AC on 2008 Lincoln MKX Car AC repaired (Fan Motor replacement) completed 5/30. AC stop cooling 6/1 returned for service.was informed no leak found, added coolant to AC and Car AC repaired (Fan Motor replacement) completed 5/30. AC stop cooling 6/1 returned for service.was informed no leak found, added coolant to AC and told to drive for a few days. AC stopped cooling on 6/2. I have schedule another appointment 6/4, I am hopeful the AC will be repaired this time, it is to hot to be without AC. Pass experiences with Ford Motor were positive for routine maintenance. More

Great service, friedly and knowledgeable people. I bring my car for service and most of the time i can wait for it, they always treat me good and with respect.The Dealership looks nice and clean. I bring my car for service and most of the time i can wait for it, they always treat me good and with respect.The Dealership looks nice and clean. More

Very friendly and knowledgeable front desk. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. Service was great and I'm very happy with the front desk being knowledgeable, as well as friendly. I can always count on good service. More

No one wanted to help me keep passing me off to the next per I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing a I walked in and it seemed like no one wanted to make eye contact with me or help me. I asked for help from the person who seemed to be doing nothing and they told me to wait for someone else. The guy that helped me didn’t give me a price on anything I was doing on my ttuck. I did not like the service I had. There was oil on my steering wheel and it look like they went through my stuff with out letting me know about it. I will not go back to this location for and services in the future. More