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86 Reviews of Baytown Ford - Service Center
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March 03, 2018
Vehicle took to long to get repair The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat The service advisor Kevin Kibodeox did not keep me informed. I had to call every day to check on vehicle. It took a whole week to get repaired. It sat for two days before someone could look at it. Communication was not there. More
by harley
Employees Worked With
Kevin Kibodeox
Helpful March 01, 2018
Service dept. service is horrible. No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update af No one was willing to help. Car sat there over a week and a half just waiting to be seen. I personally had to call every other day to get an update after I was told I’d be called back and never was. Two weeks later my car was finally ready called that afternoon to see if it was ready and they said it had been ready since that morning couldn’t even take two minute out of their day to let me know my car was ready. More
by Star35
Employees Worked With
Mark
February 07, 2018
Service Advisor: 1545 Mark Lacombe took EXCELLENT CARE Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly serv Mark gave me quick & excellent service. My Explorer died on me while visiting Baytown from League City. I am grateful for the wonderful, friendly service Mark gave me. THANK YOU VERY MUCH 😊 More
by Agatha1950
Employees Worked With
Service Manager: 1545 Mark Lacombe
January 31, 2018
My Service Dealer No hassle & In and Out. Even got to use my accrued points to pay for my oil change and tire rotation. Nothing out of pocket No hassle & In and Out. Even got to use my accrued points to pay for my oil change and tire rotation. Nothing out of pocket More
by Brad13KR
Employees Worked With
Dont remember
January 30, 2018
Kind, courteous, and thorough The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fi The Baytown Ford Service team members were very helpful and proactive. They found a nail in my tire during a routine tire rotation and were able to fix it. They also did my 35,000 mile inspection of the engine filter, showed me the dirty filter, and changed it out with a new one. In addition to these, they also did my oil change and topped off the other fluids. They only charged me about $8.00 more than the regular routine service price. I am still impressed with their service of my 2016 Ford Expedition. More
by PRose
Employees Worked With
Sorry, but I don't remember the gentleman's name who helped me.
December 11, 2017
Price gouging for diagnostics I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner I took my focus because of a recall, but the check engine light was on, and made the mistake of asking them to check it out. I have an OBD II scanner at home, and the information they gave me is the same I got, except at the tune of $122. Really? More
by Nahuizalco1
Employees Worked With
Fry
November 28, 2017
TERRIBLY HORRIBLE SERVICE DEPARTMENT I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuse I dropped off my F150 a month ago for service. The service writer AND the service manager will not return my calls. I have been told numerous excuses including behind in the work, waiting on parts, misread the engine error code, being understaffed, and being flooded 3 months ago. There are to many other Ford dealers in the area to put yourself through this headache. RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP. More
by Williamrblack
Employees Worked With
Dan Scott and Raymond
November 13, 2017
Service and repair 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. 100% class and 100% satisfied every time I come in. Took me home when I needed a ride. Just good people that's all there is to it. More
by Jeffrey Chandler
Employees Worked With
Everyone
September 22, 2017
Truck Servicing The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. The shop does excellent work. I won't go anywhere else. I had an oil change this time. I have always had fast service with a friendly attitude. More
by TJ123
Employees Worked With
Baldo Gonzalez
August 17, 2017
terrible service went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i wal went in for a oil change and tire rotation arrived at 815 waited at truck for service writer all stayed at desk talking to each other even after i walked in i had to interupt there breakfast and conversation to get any help.( several people arrived after i did having same thing done they were gone within 1 hour) after waiting for 2 and half hours service tech came and told me truck was ready got to truck and tires were not rotated tech told me tire was to worn to allow him to rotate , paid for oil change that was 15 dollars more than quoted, . did not feel like dealing with tech after being lied to , left at 1045 went to another dealer in Pasadena they looked at tires and rotated them said tires in good shape (tires had less than 10000 miles since purchased) More
by Darrell Risinger
Employees Worked With
dont recall not impressed enough to care to no his name
