Beaman Toyota

Best New Car Buying Experience EVER!! I had searched on-line at this dealership for a New 2015 Scion xB. I compared the new pricing and interest rate to a used one that I had seen at used I had searched on-line at this dealership for a New 2015 Scion xB. I compared the new pricing and interest rate to a used one that I had seen at used car dealership. Ultimately, I decided on the new one. Upon arriving at the dealership I was greeted by Houston Whitney. Mr. Whitney was extremely helpful and knowledgeable about the vehicle I chose. There was NEVER any pressure to purchase this vehicle. Mr. Whitney, along with the Sales Manager, Steve, worked together to get me into this car. I did not reach a purchase decision that very first day. Steve, and Mr. Whitney assured me they would do their absolute best to work with me to make me a happy and valued customer. I needed time to make up my mind for sure, as I had not made a vehicle purchase in over 11 years. After a couple of days of deliberating on the deal, I decided to return to the dealership to purchase my new 2015 Scion xB. I have only had it now for not even 3 months, and it has been a great little car. More

WORST Worst sales experience ever. Salesman damaged the vehicle delivering to my residence, and over the course of repair, would not admit responsibility fo Worst sales experience ever. Salesman damaged the vehicle delivering to my residence, and over the course of repair, would not admit responsibility for the damage (in fact made it sound like I was responsible). Car was in repair so long the temp tag expired. Was told by salesman, don't worry as temp tags don't get pulled over and new tag had been mailed. Guess what, got ticket and new tag was not mailed as the old tag (which I almost threw out) was just transferred which salesman said was not going to take place. Bad communication, bad follow-up, lack of customer respect, lack of salesman knowledge, bad bad bad........would not buy a car here if it was the last dealership on earth. Have reported this entire scenario to Toyota corporate, and have had ZERO followup from the dealer or Toyota on the experience. Told Toyota corporate that Iw as not looking for anything except to have another customer avoid what I had gone through at Beaman. One final thought, even their branded label on the car has been peeling off! More

Toyota Service As always, scheduling, greeting and service completed very courteously and professionally. Minimal wait time. While waiting my wife and I were offe As always, scheduling, greeting and service completed very courteously and professionally. Minimal wait time. While waiting my wife and I were offered coffee or other beverage. I was informed as work progressed and notified immediately when it was complete. Could not ask for better,.\ More

Service writer not responsive. Bought a 2015 Rav4, first new car in 30 yrs. The left roof drip molding come loose when I take it to a car wash. The service writer blew off my compla Bought a 2015 Rav4, first new car in 30 yrs. The left roof drip molding come loose when I take it to a car wash. The service writer blew off my complaint saying the high velocity dryers are the problem. I have been associated with a company that makes exterior auto trim for Toyota among others. Their parts must pass hundreds of car wash cycles to meet Toyota specifications. They have provided Toyota with roof drip moldings in the past including the Rav4. I had an engineer look at my vehicle and the roof drip molding was not assembled properly to Toyota specifications. I expect the service writer to listen to my problems and solve them not tell me to live with it. When my next service is due I will expect it to be corrected. More

Dissapointed Went to Beaman service repairs 6 hrs $135 later and no solution to the problem.Went to Cool Spring Toyota 3 hrs $95 car repaired. Went to Beaman service repairs 6 hrs $135 later and no solution to the problem.Went to Cool Spring Toyota 3 hrs $95 car repaired. More

Causing me a headache Have made several phone calls to title dept to try to get title correction after improperly registered. 4 months.. Still not fixed. Wish for once wo Have made several phone calls to title dept to try to get title correction after improperly registered. 4 months.. Still not fixed. Wish for once would be told we are looking into it rather than the state is slow. They are slow but not that slow. It could be lost.. Who knows?? Not going there again or taking new vehicle there for service.. Ever! More

Outstanding Used Car Purchase Experience! When my wife and I were looking for a good used vehicle, we visited several dealerships and drove many vehicles, including cars of individual owners. When my wife and I were looking for a good used vehicle, we visited several dealerships and drove many vehicles, including cars of individual owners. When we were unable to find the right car at Beaman Toyota, I asked our salesman, Derek McFarlin, to see if he could find us a good car. I had asked the same question of other salesman through the process of looking for a car. A car purchase is a considerable investment that takes time and patience to find the right vehicle, dealership, deal, etc. Only a few of the sales people followed up and called us when they found a car that would work for us. After a week or two, Derek called. He felt that he had found the right car for us. After initially seeing and driving the car myself I was very pleased with what Derek had found. I actually was very serious about an Acura MDX at another dealership when Derek called and was just about to purchase it. However, I got very interested in the Lexus RX350 that Derek had called about. I then had my wife join me to look at the Lexus. She also had seen the MDX at the other lot and was also interested in it. However, after she saw the Lexus at Beaman Toyota that Derek had called me about, we decided to purchase it instead of the MDX at the other dealership. If Derek had not called, we probably would have bought the MDX. Also, David Duncan did a great job working up the financing for us! We purchased the vehicle on a Sunday but were not able to pick it up until Tuesday. When I arrived to pick up the Lexus on Tuesday, David came out to the main floor. “I’ve got great news for you,” he expressed, “I was able to get a lower interest rate for you!” David took that extra step and saved us more than 2 points on the interest rate, more than a $700 savings over the life of the loan! Also, Derek’s sales manager, Mike Miles, was extremely helpful in serving us throughout the entire process! On other thing: I was completely unprepared for the work that was performed on the Lexus. When I went to pick it up that Tuesday morning, I discovered that not only did they do an excellent job cleaning and detailing the vehicle, they also had rotated and balanced the tires, replaced the cabin filter, changed the oil and filter, replaced the wiper blades, replaced a headlamp and replaced the front brakes…Are You Kidding Me! I am 63 years old. I have bought several new and used vehicles throughout my life. And I never have bought a used vehicle from a dealership that did as much work on a vehicle I purchased and without me asking or even knowing it needed to be done! Thank you, Derek McFarlin, David Duncan and Beaman Toyota for doing an outstanding job! I have already recommended Derek and Beaman to another person and will continue to do so! George Allin More

VALUES CLOSING A DEAL ABOVE CUSTOMER SERVICE I HAD AN APPOINTMENT TO TEST DRIVE A USED VEHICLE. I ARRIVED ON TIME FOR THE APPOINTMENT FROM OUT OF TOWN. WHEN I ARRIVED THE SAME SALESPERSON WHO I I HAD AN APPOINTMENT TO TEST DRIVE A USED VEHICLE. I ARRIVED ON TIME FOR THE APPOINTMENT FROM OUT OF TOWN. WHEN I ARRIVED THE SAME SALESPERSON WHO I SPOKE WITH WAS IN THE PROCESS OF SIGNING THE PAPERWORK TO SELL THE VEHICLE TO SOMEONE ELSE. I WILL NOT GO BACK TO BEAMAN TOYOTA. VERY INSULTING TREATMENT. More

Terrible Lost two loyal customers over 500$. Terrible experience and terrible service. Ask to call back and never received a call after we left we decided to g Lost two loyal customers over 500$. Terrible experience and terrible service. Ask to call back and never received a call after we left we decided to give a second chance but dong waste your time at this dealership. They are about a dollar and not customer service! More

Poor price, poor service I and my wife were shopping for a new car today. Below is a brief comparison (by numbers) of dealerships we visited today, which I post as a review fo I and my wife were shopping for a new car today. Below is a brief comparison (by numbers) of dealerships we visited today, which I post as a review for all 3 of them. For those who do not want to go into these numbers, here is a short summary: Beaman Toyota and Toyota of Cool Springs were trying to make us pay $900 - $1150 over the fair deal plus unreasonably high fees. Nelson Mazda gave us a fair deal and the lowest fees. My estimate of the "fair deal" is based on the KBB prices. Now, here are the numbers. Beaman Toyota, Nashville Time spent at the dealership (excluding test drive): 1.5 hours Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $700 Price negotiated for the trade in: KBB "trade in price" - $350 Total Fees: Never made it precise. My estimate based on the final OTD price is $600. Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "this is our final offer, but we may improve it" Toyota of Cool Springs Time spent at the dealership (excluding test drive): 35 min Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $350 Price negotiated for the trade in: KBB trade in price -$550 Total Fees: $820 Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "sign an obligation to buy it for this price and then I'll talk to my manager". Nelson Mazda Cool Springs Time spent at the dealership (excluding test drive): 25 min Price negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price". Price negotiated for the trade in: KBB trade in price. Total Fees: $500 Comments: Everything was clear and straightforward. Summary: Toyota dealers did their best to get rid of a loyal customer. And they succeeded. We bought Mazda. You choose :) More