Beaman Toyota - Service Center

We arrived early for our service appointment and they took us right in. Within 5 minutes we were sitting down and our car was gone. Told appointment would be 60 to 75 minutes. It took 45. Felt safe. Ever took us right in. Within 5 minutes we were sitting down and our car was gone. Told appointment would be 60 to 75 minutes. It took 45. Felt safe. Everyone was wearing masks. More

BEAMAN Toyota truly cares about their customers! I had issues after general maintenance and they took care of it!! Thanks Dipesh, he was so helpful! issues after general maintenance and they took care of it!! Thanks Dipesh, he was so helpful! More

Great job! The service was Excellent and the lobby was very clean and easy to work in! Corky was very helpful and knowledgeable. Nice experience 😊 very clean and easy to work in! Corky was very helpful and knowledgeable. Nice experience 😊 More

Created an issue and wouldn't document to be fixed I brought my Highlander in to this dealership to be serviced. I explained to the tech that both sides of the sunroof had small rubber parts hanging t I brought my Highlander in to this dealership to be serviced. I explained to the tech that both sides of the sunroof had small rubber parts hanging that had fallen off the track. The tech advisor, Jarvis, said they would fix it. Well, whomever fixed it clearly did not understand how to. They fixed it in a way that pulls the accordion style rubber part over top of the track of the sunshade. It is visibly obvious that it is incorrect. I called back the dealer the day I picked up the car and was told to leave a voicemail for the tech, so I did. I did not hear back. I called back the next day and left another message but again heard nothing back. I called again on the third day and left a messaging begging for a call back and a lady eventually called me back. She was nice, however she said I had to have an appointment to come back. I work in emergency response and have been working almost sixty days straight 7a-7p to help battle COVID-19. It isn't easier just to leave work to get my car serviced or fixed and I had already done it once. It will be some time before I can get the car back to the dealership and so I asked if she would document this because I do not want to pay for an issue that was caused by the dealership itself. (I also bought this car brand new from Toyota 3 years ago). She said that the only thing I can do is to talk to a manager when I brought it in. So, they could not document this error and there was no reassurance I would not be charged for their mistake. I can't take it somewhere else because they will tell me to take it back to the dealership that caused the issue. The car is not safe to drive during the middle of the day because of the sun blasting through the sun roof and I can't see my electronic screen inside the dash anytime the sun is behind me. This is not only a comfort issue, it is a safety issue. Beaman refused to take any accountability for this and refused to work with me on even the most basic customer service levels. Jarvis, the tech, is the only reason I gave the review two stars instead of one. He was kind and patient with me, however at this point I am going to pay to get it fixed because I will not be bringing my vehicle back to this dealership nor will I be recommending it to anyone. I have printed pictures and posted on social media accounts so that people know to try to find a dealership that cares about fixing the car and not just the dollar amount they can charge. Asking for some documentation that would provide me with some accountability doesn't seem like it's too much, but evidently it is for Beaman Toyota. I was not offered any type of precaution or special service to support the COVID-19 social distancing measures. I realize this is a difficult time for us all, but do better. More

The worst service ever.....want a new car this pass visit convince me it would not be a Toyota. Called to make an appointment for my Venza to have taillight replaced and service. Was told by the appointment convince me it would not be a Toyota. Called to make an appointment for my Venza to have taillight replaced and service. Was told by the appointment center woman that my Venza was not a Toyota but a Nissan. Too lazy to look up my name or phone number. Had to get another service advisor to help make an appointment and order part. Get to service after an hr wait the part is damaged. Since it was not broken only scratched I had it installed. Manager did not charge labor on the part. Just the worst service. More

Service was done in a timely manner. Zack DeRosa was professional. But I do think your costs for oil change is exorbitant especially for us senior citizens. Also. Zack promised to email the ove professional. But I do think your costs for oil change is exorbitant especially for us senior citizens. Also. Zack promised to email the overall service done. I hope to get it soon. More

We always receive very good service. Corky is my contact person at Beaman and he takes great care of us. We trust the Beaman family. person at Beaman and he takes great care of us. We trust the Beaman family. More

I have never had this kind of great service before. I will recommend them to my friends, and family members! Thank You! To the management!!! will recommend them to my friends, and family members! Thank You! To the management!!! More

Got us in and out in less time than stated at time of service. Friendly staff. Explained service preformed in detail. Kept us entertained with tv and snacks service. Friendly staff. Explained service preformed in detail. Kept us entertained with tv and snacks More

I did buy a brand new Rav 4 on 1-17 and I found it 3 issues 1- the engine sound is very high 2- the driver door not sealed right 3- the tail lights not line up so far so I did arrange an appointme issues 1- the engine sound is very high 2- the driver door not sealed right 3- the tail lights not line up so far so I did arrange an appointment on 2-15 to fix it But after waiting for around 3 hours they told me that they fixe the first and second issues and the third one will order a part to change so they will call me to arrange an another appointment to fix it to me So I am waiting someone to call me but no one call me and when I called them back and told them that they should to call me back to fix the third issue and the first and second issue not fixed even it still as is So I start to hear some hassle that my car is already fixed , they need to finish paperwork to fix it and when I told them that I will post my comment they said ok come and we will fix it so we did arrange another appointment in 2-21 and after waiting for another 3 hours the technician come out and said that they didn’t fix any thins and they need me to go there for third time And when I asked to meet with the manager to give him all of that because I expect that when it will come to the manager it will be solved but I meet with one was very rude to me and aggressive and talking to me while he was sitting on his chair and I standing in front of him an was waving to me so I told him you need to respect your customer to sit down with me in one of the table or speaking to me while you stand and giving me some care but actually he do not care and call me another manager so I didn’t find any professional action yet So I asked to meet with the dealership director so I met with someone called Tyler and he told me that he is the customer relations director and at this point I think that everything will solve but nothing solve but what I found a very powerful aggressive person I did met in the world who doesn’t care about anything or about the big name which he works for like Toyota or about the customer who he hired to serve And director Tyler he just come to attack me and I have to listen to whatever he said and decided or go away from the dealership he said to me that he has the top word at the dealership and no one can say anything after him and he give me the impression that he is the GOD of the place and when I walked with him to check the car I found a scratch in the step of the driver door which they tried to fix it and when I mentioned it to him he said to me that they didn’t cause that and told me that I didn’t tell the truth and I caused this scratch so I asked him to revise the camera of the body shop , he said that they didn’t have a camera at this area so I asked him so why you admit that your technician didn’t do that while you don’t have a camera to be sure about it but he didn’t answer that and ignored it Actually I been frustrated before I met with him but after I met with him I felt that I was between Some people didn’t know how to serve this big name Toyota and serve the customer and just took my money because they were very welcome when they tried to sell the car to me and now they don’t care about an issue with a brand new care and don’t give the service which the should give it to the customer after they sold the car So when I told Mr.Tyler the director of the customer relations that I will call the hotline for Toyota to complain to them about your service, he give me a big smile that he doesn’t care which give me the indication that he is a powerful person and not one can do anything with him so I already called the hotline and registered my complaint and have the case number Now I think you choose the wrong person for this position so please I am talking to Toyota now , you need to take an action towards this powerful person who will cause that you will lose a lot of customer and you can revise the dealership cameras to be sure from all what I said because when you talk to him of course, he will not said what the true and what’s already happened as what he said to the person on the hotline And I if I didn’t find any action from you as a Toyota, I will spreading my bad experience everywhere and for everyone and at all the media Now I still have the same issues and I have a third visit to the dealership ship on 2-24 to try to fix any or not and they did not fix the scratch which they already cause it I am waiting for a proper action which I should expect from a big name like Toyota More