Beaver Toyota St. Augustine - Service Center

Despite my car still being serviced, I have had an excellent experience here at Toyota Beaver. The service staff has been supportive, compassionate, and attentive in all my vehicle service regards. Th excellent experience here at Toyota Beaver. The service staff has been supportive, compassionate, and attentive in all my vehicle service regards. The professionalism and friendliness is out of this world! Thus far, the service team appears to be thorough and explanatory in all that they do. Mr. REGGIE WINKLES, specifically, has been of a tremendous assistance in the problems that I've encountered with my vehicle. I am acutely pleased with his customer service and his descriptive knowledge in helping me to understand the complications we've encountered on the repairs of my box car. I would strongly recommend his customer service to anyone that enters the Toyota Beaver Service Department. Mr. GARY GONZALES has been the mechanical tech on my vehicle for the past two weeks, and although we are still running into unsolved problems, he is obviously a very skilled and experienced mechanic. He has been of a great assistance ... going out of his way to thoroughly explain to me how the repairs are advancing, and sharing his knowledgeable suggestions on how to further proceed. Mr. RODNEY GONZALES, has been nothing but kind and caring. Almost every time I arrive to check on my vehicle, he makes sure that I am content in the progress of the work being carried out. It is in my opinion that he is an absolutely exquisite Service Manager! Ms. HAYLIE AGOSTO, was also a pleasure to work with. I had the honor to be her customer in the rental car department. She was abrupt and efficient in getting me a rental car. My overall experience is wonderful here at Toyota Beaver. So long as I am a Florida resident, my car and I will be coming here for service! More

We want to express our gratitude for the recent great service performed on my 2007 Highlander Sport. Your Service Department was very attentive, accurate about its estimate, and completely thorough in t service performed on my 2007 Highlander Sport. Your Service Department was very attentive, accurate about its estimate, and completely thorough in the work performed. Actually, beyond expectation in many ways. This was no a typical oil change and tire rotation - but an expensive (for me) Timing Belt and Water Pump replacement. Our Service Rep was Joe and he deserves a lot of credit for ensuring all bases were covered - and he did. I'd also like to wish you, your new sales, and new service staff a prosperous business in the many years to come. Welcome to Saint Augustine! More

I had such a wonderful experience at Beaver Toyota of St. Augustine! Frank Harrington has always been super helpful and informative. He's never steered me wrong. Everyone in the service department was friend Augustine! Frank Harrington has always been super helpful and informative. He's never steered me wrong. Everyone in the service department was friendly. They were very time-efficient and were willing to work around my busy schedule. Since I brought my car in to be serviced, I have not had a problem with my 2006 Corolla. Thank you, Toyota for such a wonderful experience! More

Getting my 04 Highlander serviced has always been a better than average service in all aspects. Friendliness and actual car maintenance .My SUV runs like it brand new. My next visit will be for a brake better than average service in all aspects. Friendliness and actual car maintenance .My SUV runs like it brand new. My next visit will be for a brake job. They properly inform you of service schedule needs without any pressure as some other dealership do. Highly recommend their exceptional service. A rarity in these days. More

Frank Harrington 111, We were on vacation and the check engine light & VSC. We called and told us come in at noon and was greeted by Frank, who made us feel like family. He showed us the waiting area and t engine light & VSC. We called and told us come in at noon and was greeted by Frank, who made us feel like family. He showed us the waiting area and the dealership offers free sandwiches if you happen be around for service + coffee. Everyone is so friendly and will go out of their way to help. After awhile the technician (Brien) came out with the results of the test and gave us some suggestions and the BEST WAY to fix our (2007 Toyota Sienna) . We were on vacation and they went out of their way to get us back on the road, I was in the service end of the business for 30+ years and recognize GREAT SERVICE. Beaver Toyota is a great dealership, if we didn't live 275 miles away I know where we would buy our next Toyota, no doubt in our minds. The service we received is 10+++ Thank you Bob & Joan Boynton Beach, Fl. More

Our 2012 Rav4 was less than a week old and we had the unfortunate experience of filling up with BAD gas which eventually caused the check engine light/4WD light & TRAC light to come on. The car started unfortunate experience of filling up with BAD gas which eventually caused the check engine light/4WD light & TRAC light to come on. The car started to sputter & lurch and could not get above 20MPH before it started stalling. We called Toyotacare and arranged to have the car towed into ST. Augustine Toyota. At the same time we frantically called St. Augustine Toyota to tell them the car was being towed in and we kept our fingers crossed that it would get there by 6PM before service closed. I talked to Bob who seemed to think that if the car was here, then they could look at it and probably have it fixed that morning. He was very kind in that he indicated that he did not think that it was the 4WD system but probably something small like a sensor. That made me sleep better. The next day, my husband called, talked to Joe who gave him the news that we had gotten bad gas!! They then proceeded to drain the fuel tank and clean out the system. We picked the car up by late morning and Dave gave my husband a sample of the bad gas so we could go back to the gas station with it. It was clear that there was something wrong with the gas as it was separating and there was debris in the container. Both Joe and Dave told us to bring the car back if there was any problem. We drove the car for a couple of hours and the lights came back on. Back we went to Service where Dave apologized as he thought he had gotten everything but apparently the car had misfired which set the lights off again. He rechecked the car again, reset the lights, etc. and so far we have been driving the car without a problem. Given the amount of sledge in the sample gas, Dave did a fantastic job cleaning out the system and I am so happy that the car seems to be running fine. THANK YOU THANK YOU ST AUGUSTINE TOYOTA - we thought our brand new RAV4 was ruined but as of today it seems to be running perfectly fine. Not only did you fix our car but my husband found you very helpful and responsive to our needs -- as this is our only car, we needed the problem identified and the car fixed as soon as possible. YOU GUYS DID A GREAT JOB and we could not have asked for you to have done anything differently. Thank you again. More

I purchased a 2010 toyota camry in nov. 2009 and was not informed of the major recall that was out in sept. 2009. Since the purchase of this vehicle I have been lied to by several employees and managers, q informed of the major recall that was out in sept. 2009. Since the purchase of this vehicle I have been lied to by several employees and managers, quoted a price and then when work was done they came up with another inflated price. This dealership is NO GOOD, I DON'T RECOMMEND THEM TO ANYONE!!! I will NEVER buy a vehicle from them again!! If you don't want headaches and lies stay away from this dealership. More

Went in for oil change, 12 days later, engine seized. Oil dry as a bone, no oil in pan or leaks. Curious, eh. Rude and obnoxious service manager who accepted 0 responsibility. Instead offers to rebuild my mo dry as a bone, no oil in pan or leaks. Curious, eh. Rude and obnoxious service manager who accepted 0 responsibility. Instead offers to rebuild my motor for $4,600. Horrific experience. He threw me and my daughter out of the office. More

I have had nothing but bad service from this dealer (compared to other dealerships I have experienced over the last 40 years). I bought a Certified used Yaris from them in March 2011, and 3 days later (compared to other dealerships I have experienced over the last 40 years). I bought a Certified used Yaris from them in March 2011, and 3 days later found out that the horn didn't work and they wound up replacing the entire driver's side airbag assembly (for free. But this was a certified car and should not have been an issue. Recently I found out that the car was missing its cabin air filter and I was rudely challenged on my ethics and honesty about why it was not there--they would not install one without charging me for it. I walked out never to return again. They have tried to up sell me on parts that didn't need to be replaced and on more than one occasion was treated rudely and ignored as a customer. Oh yes, once they rotated the tires and a wheel cover fell off while I was driving home. They would not own responsibility for that either nor the 4 missing valve covers. More

Had to take car into dealer for RECALL. Although I had called ahead, it took about an hour. Without my asking, the Service Manager said they had run a prognostic check and determined that my coolant pump called ahead, it took about an hour. Without my asking, the Service Manager said they had run a prognostic check and determined that my coolant pump was leaking and that I needed to replace my timing belt. This car has under 25,000 miles, but he said it must be replaced because it is over 6 years old. Their price to do the work was $800. Suspicious, I passed. I made several calls. All the other mechanics I spoke with had lower prices. There was a split on whether the timing belt had to be changed due to miles vs. years. My trusted mechanic in California, by phone only, said NO! Also said they all have seepage, so fill it, check it. See if it's even leaking. I took it to the most reliable-sounding mechanic, whose price was also the lowest. They performed a pressure check on the entire cooling system - spent 90 minutes on this - FOUND NOTHING WRONG!!!!! They also checked with Toyota Maintenance, the actual source, not this dealership, and the Toyota Maintenance for my timing belt indicates: 90,000 or 108 months (9 years). This is really not just bad service, folks. This is CRIMINAL FRAUD! More