Kevin Kerth

I bought a new Corolla from here and they shipped it to me. Car looked great, guy that brought it was super nice and helpful and the whole process was super easy and convenient. Until it wasn’t….. a month me. Car looked great, guy that brought it was super nice and helpful and the whole process was super easy and convenient. Until it wasn’t….. a month and half later, I got a knock at my door from a law enforcement officer stating that i needed to return my car by 10am the following day. If I didn’t comply they’d report it as stolen. Reason for all of this was because they failed to get a copy of my social security card. I knew about this and I had apparently lost my card so I went to order one at the office near me which is roughly 30 miles away from my home. I am an only child and care for my mother with frontotemporal dementia and barely have time to go to work much less anything else but I did. As of the date they knocked on my door I still haven’t received the card to give them to make a copy of. I was thinking oh well I will send it when I get it in and all will be well. Nope. They told me I still had to drive an hour and 26 mins away to return it AND id have to reapply for the loan which in return would hurt my credit yet again. Why would they have shipped me the car if this was that important? Seems to me if this was so important they’d be sure to keep the vehicle until they got everything required. I must add that when I was made aware of the issue I did send a screenshot from the social security administration website that clearly showed my name and social security number and this was unacceptable for them. Very disgusted by this and will never do anything with this dealership again! I’d have even been somewhat content if they would have sent someone to my home to retrieve it instead of me having to locate someone to take it for me so I could be home with my mother. The girl I sent was met at the dealership by a local sheriff deputy and was told they reported it stolen because she was 6 mins late arriving at the extended time of 3pm. More

by SpenBro90 Verified Customer Verified Customer

Print

Manuela worked diligently to find the right truck and the right deal for me! The facility is amazing, the staff are all very helpful and polite. right deal for me! The facility is amazing, the staff are all very helpful and polite. More

by amcbeaumont Verified Customer Verified Customer

Print

Love this dealership, friendly, professional, great place, highly recommend , beautiful facility, great prices clean also place, highly recommend , beautiful facility, great prices clean also More

by hcweissman Verified Customer Verified Customer

Print

I was there to get wowed of that's a word and we were. The whole process was great and the people are awesome The whole process was great and the people are awesome More

by ksquires1627 Verified Customer Verified Customer

Print

Staff is so wonderful here. Always making sure everything is taken care of and always goes above and beyond. Always making sure everything is taken care of and always goes above and beyond. More

by saraanne.eller0421 Verified Customer Verified Customer

Print

Everyone was super helpful and they made the process easy and convenient! Plus the pancakes at the cafe in the store are the best! and convenient! Plus the pancakes at the cafe in the store are the best! More

by jfreet Verified Customer Verified Customer

Print

It was an enjoyable experience with them yesterday. I was mentally prepared to ha e to come back in order to get the numbers working, however they were easy to work with and made us a very good deal I was mentally prepared to ha e to come back in order to get the numbers working, however they were easy to work with and made us a very good deal with the trade in and new car purchase. More

by BKOGDEN74 Verified Customer Verified Customer

Print

Impressive facility. Sales team was very responsive. Required to pay for the Beaver package which has no value to us. We live 2.5 hours from the dealership. Finance Sales team was very responsive. Required to pay for the Beaver package which has no value to us. We live 2.5 hours from the dealership. Finance manager that did our paperwork said that he does not have faith in the mechanical reliability of the Highlander, making us question if we should have bought a Honda instead. More

by richardrmaples Verified Customer Verified Customer

Print

Excellent customer service, great communication, honest and very helpful with all my questions. Negotiations were smooth and they were willing to work with my budget. and very helpful with all my questions. Negotiations were smooth and they were willing to work with my budget. More

by carolynjimmy2 Verified Customer Verified Customer

Print

The great experience started with a great test drive, nice in length, really got a feel for the truck. The salesman, Dan Standish was accommodating and knowledgeable. Very efficient, as my trade in was b nice in length, really got a feel for the truck. The salesman, Dan Standish was accommodating and knowledgeable. Very efficient, as my trade in was being evaluated at this time. Quick and easy, just what is expected in today’s busy times. More

by Adelmist Verified Customer Verified Customer

Print