Beaver Toyota of Cumming

Management dropped the ball. Beaver Toyota has an amazing facility, and upon arrival I was very impressed. I had beyond a pleasant experience with my sales person Sydney. She was Beaver Toyota has an amazing facility, and upon arrival I was very impressed. I had beyond a pleasant experience with my sales person Sydney. She was so helpful and patient and answered every question I had. Honestly I could've bought this truck anywhere, but I got it from Beaver because of her good service. The next day I went to my bank and got a loan to purchase my Tacoma from Beaver and thats when things started to change. At my bank I called the dealership (which is 45 minutes from me as I live in Atlanta) to verify who we should make the check out too. I was placed on hold 7 different times and each time I was hung up on as no one answered on the other end. Finally, the 8th time I said "I have a check in my hand for X amount of dollars that I'd like to give you guys... can someone just tell me who to write it to?!" and I finally got someone on the phone to help me. After work that day we drove up to pick up the truck and give them the check. What killed the experience was waiting for almost 2 hours (after being there for an hour) just to hand them the check and sign paperwork. After waiting for so long and realizing we had been forgotten we finally got up and said something. The finance managers were just so full of crap about it too. My mother and I heard them working finance deals with other prospective clients while keeping us waiting with a check in hand on a weeknight until almost 8:45PM. Then they just made excuses and basically threw our salesperson under the bus like it was her fault. You guys "wowed us" extremely well until that experience. Whoever was in charge that night dropped the ball so hard on two extremely patient customers. I literally never write reviews but felt compelled to write this one as I had such good feelings about this dealership until that night. Please don't treat your customers this way. I'll leave 3 stars solely because of how helpful Sydney was and the other people we encountered that didn't forget about us. More

Great new dealer It has been a while since I bought a car so I was dreading going to dealerships. Boy have things changed! Beaver is a well-run dealership and we h It has been a while since I bought a car so I was dreading going to dealerships. Boy have things changed! Beaver is a well-run dealership and we had a great experience with Matt. Very knowledgeable salesperson with just the right amount of and humor and I would trust working with him on future purchases. More

Amazing experience! Sydney and the rest of the staff was great and the service was absolutely amazing. Will definitely recommend to everyone that is looking for a new car Sydney and the rest of the staff was great and the service was absolutely amazing. Will definitely recommend to everyone that is looking for a new car! More

Will buy every car from Beaver Toyota from Now on Matt Kramer is very knowledgeable and courteous. Was very patient with me as I purchased my very first brand new car. I will always turn to Beaver To Matt Kramer is very knowledgeable and courteous. Was very patient with me as I purchased my very first brand new car. I will always turn to Beaver Toyota for me car buying needs. Thanks so much Matt!! More

Couldn't Ask For Better! This dealership is AMAZING! It is not that they put me in my new C-HR, but they really took the time to explain the whole process! The showroom and This dealership is AMAZING! It is not that they put me in my new C-HR, but they really took the time to explain the whole process! The showroom and all the amenities are just outstanding! I originally went in January of this year to test drive the C-HR and fell in love with the car, but it was not in the cards for me to buy that day. When I came back in August for their great deals, I was ready! Beaver Toyota welcomed me back, remembered who I was and everything fell into place! Thank you Sydney for your patience with all my questions. You really were a joy to work with!! More

Amazing Service and follow up Kevin and team at Beaver Toyota were exceptional. I go out of my way to deal with this team and dealership. They are definitely the best at making you Kevin and team at Beaver Toyota were exceptional. I go out of my way to deal with this team and dealership. They are definitely the best at making you feel comfortable and welcome but most of all they truly appreciate the business as well. More

Entune Education for a beginner' Kevin Kerth helped me understand my ENTUNE and entire sound system. A new life for me and my 2015 Toyota. Thank you, it couldn"t have been better. I Kevin Kerth helped me understand my ENTUNE and entire sound system. A new life for me and my 2015 Toyota. Thank you, it couldn"t have been better. I am a happy Beaver Toyota owner. Jane Miller More

Easy, nice people, painless Great experience for buying a new car. Painless process and great people. I pulled out of Beaver Toyota in Cumming more than satisfied! Great place! Great experience for buying a new car. Painless process and great people. I pulled out of Beaver Toyota in Cumming more than satisfied! Great place! More

60,000 mi service Had the 60,000 mile service performed on my tacoma. Did not have an appointment but was able to get my vehicle in without waiting. The job was done qu Had the 60,000 mile service performed on my tacoma. Did not have an appointment but was able to get my vehicle in without waiting. The job was done quickly, my Tacoma runs great. More

Amazing Entire process was amazing. Our salesperson Alexis was awesome, very helpful and thorough. Used Car Manager Ross did not play games and did we he p Entire process was amazing. Our salesperson Alexis was awesome, very helpful and thorough. Used Car Manager Ross did not play games and did we he promised. Mike in finance made the finance process so simple and streamlined More