Beaverton Kia

I had given this sale person a 5 and a great review but. ..... After we had bought our ev6 wind with tech package after about a week of owning it we thought that we wanted the gt-line. so call Derek and he ..... After we had bought our ev6 wind with tech package after about a week of owning it we thought that we wanted the gt-line. so call Derek and he let me know what was coming in this was late Jan 2023 and said it would be in late Feb 2023. So during that time did a lot if research on the gt-line and reading and me and my partner we starting to get back and forth on it and spending more money. Well fast forward to late Feb 2023 we got a text letting us know that it was in. Then that same day something came up money wise and we decided not to get it and just wait. So the next morning with I got up and e mailed and let him know that we were going to pass for the time. And then an e mail came back from him that same morning. He was pissed and I get that. But instead of saying sorry to hear you changed your mind ect ect, instead the e mail well, was not nice or professional at all. To me people change there mind all the time. Yes it was last min. but we were not expecting things to come up like we did. Maybe if you can look at another dealship. That is my 2cents More

He is such a nice and awesome guy very much helpful and amazing i love it. amazing i love it. More

Absolutely horrible experience trying to turn in a lease. My lease is up in two months, and I had decided not to buy my car at the end of the lease. I ended up shopping around for other cars, and decided My lease is up in two months, and I had decided not to buy my car at the end of the lease. I ended up shopping around for other cars, and decided to go with a VW that I liked. Unfortunately, just after purchasing the new car, the driver side window of my Kia was smashed (as I'm sure you all know, is unfortunately very common in the Portland area). Since I was already planning to turn in the lease, I figured I might as well turn it in that day, rather than dropping it off to be serviced and then turning it in after the window was fixed. Several of my friends have leased cars and worked at dealerships, and told me that turning in a lease takes 5-10 minutes, so I thought it would be a fast and easy process. Boy was I wrong! My best friend went with me so that I would have a ride after dropping off the car. As soon as we arrived, one of their salesmen, Carlos I believe, came out to offer assistance. When we said we were turning in the lease with the broken window, he told me that I would be liable for the car on their lot until Kia sent someone out to inspect the car if it rained and the interior got damaged, or if someone came onto their lot and caused more damage to the car. Not a big deal, I think, it's not forecasted to rain this week. Upon asking how long it would be before Kia could send someone out, Carlos shrugged and asked when my lease was up, then implied it could be 1-2 months. Baffled, my friend and I went to sit inside the dealership while Carlos did a walkaround on the car. After he came inside, he proceeded to be EXTREMELY condescending to my friend and I. He told me that Kia would "charge me however much they want" for the door dings, windshield cracks and broken window (not true, they have itemized prices on their website for these things), that I should file an insurance claim (to which I responded my insurance would not cover the window), tried to explain to me that you have to bring a lease back in near perfect condition to not be charged (to which I replied that I know how a lease works) and suggested that I "talk to family and friends" about what I should do. This comment really pissed me off, as first of all, I already had a friend there with me, and second of all, I feel that Carlos only made that comment because we were both women. I am sure that had my boyfriend been with me, Carlos would not have said that. Furthermore, when I first signed my lease, I purchased excess wear and tear protection that should cover the majority of the minor damages on the car, which I explained to Carlos and he shrugged it off. We multiple times asked to speak to a manager, as we were obviously not communicating well with Carlos, and at one point he told us "my manager is right over there at the desk, you go speak to him yourself" which was incredibly poor customer service and only frustrated us further. Finally we decided we would leave and turn the car in at a different dealership, as we were beyond angry and were sick of being treated SO poorly. As we were leaving, a manager, Jonathan, came over to speak to us. He was less condescending, but not at all apologetic and kept saying they were "not trying to wind us up". Suffice to say, we walked out. I now plan to simply turn in the car at a different Kia dealership. I also called Kia Financial Services just now, and they confirmed that 1. I will not be liable for the car once I had over the keys at a dealership and let Kia Financial Services know I have done so, and that 2. my excess wear and tear protection should cover most if not all of the damages on the car. I should also say I was incredibly relieved to speak to an intelligent and kind woman when I called Kia Financial, rather than another man who spoke down to me. I was incredibly disappointed to have had such a horrible experience, and was also relieved to have decided not to purchase another Kia, and not give Beaverton Kia another cent of my money. More

Atrocious treatment of a potential customer. The amount of chicanery that was visited upon us should be illegal. First off, they were attempting to upsell us with several 'packages' that were The amount of chicanery that was visited upon us should be illegal. First off, they were attempting to upsell us with several 'packages' that were not initially included, which totaled over $7,500.00. None of these packages were integral to the safe operation of the car. We had a loan through our credit union - the 'salesperson' said he needed our social security number to run our credit. Hmmm...There would be NO reason to run our credit because WE ALREADY HAD THE AUTO LOAN (and proof of said loan) FROM OUR CREDIT UNION. I will NEVER go here again, nor will I ever suggest to anyone to purchase an auto from Beaverton Kia. More