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Beck & Masten Buick GMC South

Houston, TX

4.6
2,983 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,983 reviews

October 21, 2022

Daniel was amazing as usual and Hannah got me in an out would recommend everyone fast and friendly More

by Finche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel,Hannah
Oct 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 20, 2022

Rex was really professional and service was quick I definitely recommend. Will continue to go for my maintenance ☺️ More

by TKARINA1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex
Oct 21, 2022 -

Beck & Masten Buick GMC South responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 20, 2022

The service and customer service is outstabding Ms. Rosie goes out and beyond exceptional service. More

by Rubenmrtnz29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 21, 2022 -

Beck & Masten Buick GMC South responded

We appreciate your input! We're glad to hear that you are consistently impressed with the service we offer here at Beck & Masten Buick GMC South. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 20, 2022

Good environment to shop for your new vehicle. Phone response is quick and email follow ups as well More

by GMLANDAVERDE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 20, 2022

I took my truck for an oil change and when I got it back there were oil finger prints in the hood, driver’s side door handle and on the window where the new sticker was placed. They also took 2 hours for an More

by magda200
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Oct 21, 2022 -

Beck & Masten Buick GMC South responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 19, 2022

I had a pre-arranged service appointment only to arrive and find out no part was ordered in advance. Waited for hours for the hotshot driver to never arrive after being told it would be there shortly . Was More

by BICSIRCDD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
Oct 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 19, 2022

Don't communicate back as soon as possible. Had to go up to the dealership at least three times to get updates to see if they started working on my truck. More

by Leonardolomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Beck & Masten Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Oct 21, 2022 -

Leonardolomas responded

No thanks. Wont be going back after this

October 18, 2022

Chris Dominguez represented this dealership to the fullest ! I will forever give my business to this company and I’m so very thankful for them allowing me to make the purchase dream come true. More

by cnash5240
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez
Oct 20, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 17, 2022

I liked that there is plenty of waiting space not so close to other customers waiting as well More

by amontoya611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Oct 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 17, 2022

I have always had great service there at a good price and the service advisor is awesome. More

by GRICH1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 19, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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