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Beck & Masten Buick GMC South

Houston, TX

4.6
2,985 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,985 reviews

October 09, 2022

Ms Rosie was awesome. She was very helpful and got my vehicle fixed. I have had 3 cars with Beck and Masten South and have had no issues. More

by GERASANATIAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 09, 2022

Very good management and Salesman very good finance person Disappointed in the online price compared to the actual price of vehicle. Salesman showed me why I couldn’t get the online price. The sales More

by donaldd0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alvarez, Mohammed Qureshi
Oct 11, 2022 -

Beck & Masten Buick GMC South responded

Donald, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 09, 2022

Very efficient,courteous,and friendly place was very clean and handled business in a professional manner loved the courteous wash on the truck also the mail flyer on discounts More

by bobbymetz1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Oct 11, 2022 -

Beck & Masten Buick GMC South responded

I would like to thank you for taking the time to submit this amazing feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 08, 2022

They don't honor the used cars that they sell nor do they care that the issue with the care is a safety issue it's a sold as is so it makes it your problem to spend thousands more on the vehicle to make it s More

by melville.redden
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ada Pasasin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Ohnesorge, Jason Beck, Mohammed Qureshi, Manny Escalon, Jorge Gomez, Rafael Benavides, Frank Nolden
Oct 10, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 07, 2022

Everyone was friendly and helpful 🙂. I got my oil change quick. Thanks to all your staff! More

by OCEANVIEW_1924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Oct 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 07, 2022

Listened to what I had to say, quick oil change service friendly staff and clean atmosphere More

by Ekupferer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Oct 10, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to me! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 07, 2022

Nobody knows whats going on. Its a free for all! Appointments don't mean anything there More

by Adrian
Recommend Dealer
No
Employees Worked With
Quick Service
Oct 10, 2022 -

Beck & Masten Buick GMC South responded

Adrian, thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 07, 2022

Good service but Weisner Conroe always washes our car. Nice folks working in customer service. More

by RCMJAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Oct 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 07, 2022

Excellent customer service,very friendly people to work with.the transaction went very smooth.thank you . More

by asher.vilesh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MONTY BROUGHTON, Orlando Pasasin
Oct 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 06, 2022

I had some bad experience with the dealership but this time it was not bad More

by DORNELAS44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon, Rafael Benavides
Oct 07, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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