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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.5
2,572 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,572 reviews

March 11, 2022

My service writer was great! Word word word word word word word word word another word. More

by I don't think I have a "screen name"
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward
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Mar 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 10, 2022

Customer service was great, before, during and after the sale. Appreciate your team and making sure the customer is satisfied. More

by Echap1987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria, Serret and Jose
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Mar 10, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 09, 2022

Did ever over the phone and had Eve finished up by the time me and my wife arrived More

by KLAURIE05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolden
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Mar 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 08, 2022

My service took a little bit longer since I requested a car wash but that is typically how it goes. More

by IXGAXIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqulynn
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Mar 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 08, 2022

Gave me the wrong diagnosis twice on my vehicle. Also refused to stand behind their work. More

by Lastertroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edward
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Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 18, 2022 -

Lastertroy responded

Long time customer. Received very poor service from your service department. Received two wrong diagnosis from them. Spent several thousand dollars, and problem still wasn’t corrected. Vehicle still in your service department, at this time. Your north dealership offers outstanding service.

Helpful
March 08, 2022

Really good service and attention of what type of vehicle i was looking, and gave me options of the vehicle with the things i wanted to have More

by GRANADOSJOSE859
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Benavides
Other Employees : Richard sales person, pepe
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Mar 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 07, 2022

Jackie went over and beyond with me. She did an excellent job and took time to explain how to change the battery on my key fob and get in my car if my battery is dead in my key fob. I am More

by BASHMORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie
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Mar 09, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 06, 2022

My second time around was good the guys or good an friendly do tell people about the dealership More

by DELKINS81
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Beck, Frank Nolden
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Mar 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 06, 2022

David is not very friendly and seems to ignore you when you come in to drop off your vehicle. No friendly greetings. Jacqulene was friendly and makes up for him. I waited for 2 hours to only get an oil cha More

by KARA_VICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacqueline
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Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Kara, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
March 06, 2022

Everything thing is good about this dealership. Only thing I don’t like is the price they charge for labor is to high More

by MRANDMRSBORJAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gaby Cano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Helpful
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