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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,938 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,938 reviews

August 22, 2022

The service representative was very helpful and kind. However the wait time was extremely long for an oil change even with an appointment. It took almost 3 hours to get an oil change done. More

by Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
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Aug 24, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Rivera. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2022

I’m impressed with the good service that is offered and the cleanliness of offices and restrooms More

by Marco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write about your experience with us, Marco! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

My advisor Andrew was outstanding. He went the extra mile. It was raining and he stayed 45 minutes over his shift just to help mm e out. Outstanding customer service. Thank yo More

by Velahector
Recommend Dealer
Yes
Employees Worked With
Advisor., Deanna Andrews
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

Rosie was amazing she got me in and out in time for my trip back to Chicago on time🤗 thanks sweetie More

by celiasalazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

They did a ok job changing the oil on my truck Making the appointment mentioned was easy More

by MATA.321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 23, 2022 -

Beck & Masten Buick GMC South responded

MATA.321, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 20, 2022

I had a very good car buying experience. Beatriz did an excellent job in her sales role. She was enthusiastic, answered my questions very well, and did not apply any pressure which I appreci More

by R Bell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatriz - 5 stars, Mohammed Qureshi
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

R, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Beatriz's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 19, 2022

Came for a oil change Got grate service and did not take long Nice and clean place will allways come Back More

by agedaramirez71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Aug 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 18, 2022

Salesman and finance guy were excellent. Very easy process, clean facilities and great selection. I'll start here on my next car. More

by ESE_INCOHERENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Rafael Benavides
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Aug 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 18, 2022

very cordial and prompt service. Attentive to your needs. They keep you informed and let you know of any updates to the service of your vehicle. More

by JAYAMCMILLAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 19, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 17, 2022

Chris was very helpful. It was nice working with him and the dealership as a whole. More

by shannon49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher,Dominguez
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Aug 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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