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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,937 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,937 reviews

August 12, 2022

Richard was awesome and helped get me a great deal on a vehicle I was looking at. He even met me half way to take owner ship since I was 6 hours away! More

by jjgorena95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
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Aug 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Richard was able to meet your needs. At Beck & Masten Buick GMC South, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 12, 2022

The service was good but it was great when Manny Escalon was there and service was more personal More

by RAQUEL.GARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo , Rosie Hernandez
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Aug 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 11, 2022

Well it was a last minute decision I called about two in the afternoon needed an oil change and I spoke to Edward he told me to come on in,So I arrived I wasn't even there an hour got my oil changed and my More

by johnnyandrada319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Aug 22, 2022 -

Beck & Masten Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Aug 22, 2022 -

johnnyandrada319 responded

I really did appreciate that Beck & Masters made time for me at the last minute I really needed my oil changed I will recommend all my friends here thank you again Victoria Gilland.

August 10, 2022

Rosie Hernandez best service Advisor with knowledge and years of experience she knows how to do customer service, helpful, treats you with respect and advises you on the needs of your vehicle repairs and m More

by MJYP71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 10, 2022

Customer service was excellent. I had not problem. I had not problem. I had not problem. More

by DORISJEANE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 10, 2022

The service department was very courteous and listened to all my concerns. The work was completed the same day More

by Squeaky4235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert ramirez
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Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 10, 2022

Good personnel and willing to help, and caring for clients priorities. Fast service and best options. More

by bendicionencasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Gamino
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Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 09, 2022

No me resolvieron algunos problemas que traía mi carro necesitaba algo y no se lo hicieron More

by MANCILLASHILDA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Rosie Hernandez
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Aug 11, 2022 -

Beck & Masten Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 09, 2022

Great& courteous service offered by Gaby Cano service advisor and the whole GM technician team, thanks! More

by Luis C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Aug 11, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 08, 2022

Very nice and friendly staff took me right in without a appointment waiting room very clean More

by carolyn.rice65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Aug 10, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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