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Beck & Masten Buick GMC South

Houston, TX

4.6
2,982 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,982 reviews

August 26, 2022

Edward in Service Center was wonderful! He provided exceptional and professional Service during my last visit! More

by SAHIRAABDOOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Aug 29, 2022 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2022

Too slow even with an appointment! ! Also very expensive for even basic service.107.55 for basic oil change. More

by wchnc59
Recommend Dealer
No
Employees Worked With
Don’t know express service guys name but it was definitely not speedy
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2022

Service was fast and easy to deal with. Andrew explained everything thoroughly. We are very happy and will return if a future need arises. More

by AbeHea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 25, 2022

Nice and clean place. Need bigger and more comfortable chairs in offices. Thank you. S More

by Y3.YOLANDA.YL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Mohammed Qureshi
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

It’s always the same thing with them when I take my trucks there. If they can’t feel nothing when they get to the truck and test drive it. To find the issue they never find nothing wrong with it. I’ve More

by Hector Lerma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Hector, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

All issues addressed, and vehicle was clean when picked up. I was kept apprised of progress by Andrew the service advisor via text, which he was quick to respond to, and call back if needed. Only issue I More

by dwj97a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

I came in at 9:15 am on a Tuesday morning for an oil change and tire rotation. I was later told that I needed to to have my radiator flushed, which I agreed to. I felt that it shouldn’t have taken that More

by JOHNMARY3113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

My appointment was for an oil change and the service wasn’t performed. The recalls were done and not what I originally took it in for. I even dropped it off so there wouldn’t be any rush. More

by antoniosanchez07
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Employee Not Listed
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

Service agent was quick and helpful. Followed up with text and phone call to discuss work before proceeding. More

by Ejlmalajl2913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2022

Great for service I wouldn’t buy there. No rentals avail good luck Explain yourself and what you expect up front More

by iBoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dunno, Rosie Hernandez
Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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