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Beck & Masten Buick GMC South

Houston, TX

4.6
2,938 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,938 reviews

August 04, 2022

You all great service place thank you Rosie Hernandez you always have helped me and my husband with our GMC trucks I know I can count on your professional advice and thanks again More

by NGARCIA81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

Great customer service. Rocio is the best!! I come here because of her customer service. More

by jlozano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

We loved reading this review! Happy customers are our aim, and it appears Rocio really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

They did a fine job. The wait was I little longer than expected but not too bad. The price was higher than when I take my other truck to a different dealership.(Differenc More

by Buick19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their name.
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2022

Good service I have 2013 GMC and since them I been changing oil and doing checks up and always they receive me with open arms. More

by Hector Zurita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Reputation .com, Victoria Gilliland, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 03, 2022

We had a great experience purchasing my new car from Beck and Masten South! Ada was very helpful and patient answering all of our questions. We are very pleased with our purchase. More

by vhickcoupons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 03, 2022

My appointment should have included topping off of fluids, but did not. In looking under the hood later, I saw that the coolant was not topped off and is in need of more fluid. Now I think none of the More

by CO2SANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, I think
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our service department. Here at Beck & Masten Buick GMC South, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 03, 2022

Great to work with the service personnel. Gabby is a real pleasant service rep,and a real great asset for your company More

by DAVENLYNNR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 05, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 02, 2022

Excellent group of staff no issues with my service Rosie Rodriquez rock's very knowledgeable More

by MEISHA79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 01, 2022

Fast friendly service. Always professional and friendly. Did a great job of communicating with me throughout the process. More

by Dmcbee13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo
Aug 04, 2022 -

Beck & Masten Buick GMC South responded

We appreciate your input, Dmcbee13. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 01, 2022

I'm very disappointed with the service department. I have brought my truck in same problem transmission issues. This dealership needs experience service advice, mechanics,and service manager. More

by JIMDWILLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deanna Andrews
Aug 03, 2022 -

Beck & Masten Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership, Jim. Above and beyond service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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