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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,982 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,982 reviews

August 24, 2022

That was the smoothest and fastest car deal I have ever had. Beatriz was amazing and so kind! Everyone I dealt with was great and super friendly! I truly left there with zero stress. I will be working with More

by howdytxags
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Breeana, Brenda and Beatriz, Gaby Cano
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Aug 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 23, 2022

Great. People very courteous and helpful thankful for seeing such great people I’m on a walker and they helped me with everything and may God bless you’ll More

by lilpress614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
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Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 23, 2022

Great customer service from Frany. Always treated excellent by everyone. Even on a busy Saturday everyone seems happy! More

by Sara Acosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2022

I’m impressed with the good service that is offered and the cleanliness of offices and restrooms More

by Marco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write about your experience with us, Marco! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2022

I’ve bought cars from Beck and Masten and have been always happy with my purchase More

by TODDCODER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
E. Escobar (5 stars)
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Aug 25, 2022 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2022

The service representative was very helpful and kind. However the wait time was extremely long for an oil change even with an appointment. It took almost 3 hours to get an oil change done. More

by Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
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Aug 24, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Rivera. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

Rosie was amazing she got me in and out in time for my trip back to Chicago on time🤗 thanks sweetie More

by celiasalazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

They did a ok job changing the oil on my truck Making the appointment mentioned was easy More

by MATA.321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

MATA.321, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2022

My advisor Andrew was outstanding. He went the extra mile. It was raining and he stayed 45 minutes over his shift just to help mm e out. Outstanding customer service. Thank yo More

by Velahector
Recommend Dealer
Yes
Employees Worked With
Advisor., Deanna Andrews
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 20, 2022

I had a very good car buying experience. Beatriz did an excellent job in her sales role. She was enthusiastic, answered my questions very well, and did not apply any pressure which I appreci More

by R Bell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatriz - 5 stars, Mohammed Qureshi
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Aug 23, 2022 -

Beck & Masten Buick GMC South responded

R, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Beatriz's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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