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Beck & Masten Buick GMC South

Houston, TX

4.6
2,941 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,941 reviews

July 31, 2022

Sales team excellent. Management performance good. Finance sucked. The lady didn’t read or follow simple instructions. More

by ebrown19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie and Sharlene performance thru the entire process was excellent , Frank Nolden
Aug 03, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2022

Showed up for an oil change and tire rotation/balance with an appointment and it took 3 hours. This has been my experience the last 2 times for an oil change. I tried to go elsewhere but they didn’t carr More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Aug 03, 2022 -

Beck & Masten Buick GMC South responded

Andrew, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2022

Employees were friendly and understanding. They were also quick and very informative. I’m very pleased with their service. More

by RPADILLA91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna
Aug 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 30, 2022

Everything went well, was very please with help and staff. The were very friendly and helpful. My vehicle was done the same day. More

by David V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 29, 2022

The service man was excellent. I showed up without an appointment and he still took care of me in an hour More

by RUSTYCARNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Aug 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 29, 2022

Service visit went as planned. I was in out in no time. Will definitely continue to use Beck and Masten South in the future. More

by SANCHEZARNOLD81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo Gonzalez
Aug 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 29, 2022

Honestly I never excpect myself to like being at a dealership but they were very persistent and made sure I got out with what I needed and I appreciate that. More

by ANTONIOCAPOTE8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Beck
Aug 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

Super professional and always willing to go the extra mile. Customer satisfaction is priority cause it shows. More

by kingdomaudio713
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler
Jul 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

Had done all of my maintenance on my truck from purchase. Have always enjoy the treatment and services. More

by RICKEYRAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Jul 29, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2022

Outstanding service, honesty, and professional. The exception in dealerships. Outstanding!!! My rating is 100%. Absolutely the best. More

by nrnolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Jul 28, 2022 -

nrnolden responded

Best Dealership car repair I have ever experienced in my 73 years. Outstanding! 500 Stars!!!

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