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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,981 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,981 reviews

August 10, 2022

Rosie Hernandez best service Advisor with knowledge and years of experience she knows how to do customer service, helpful, treats you with respect and advises you on the needs of your vehicle repairs and m More

by MJYP71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Aug 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 09, 2022

Great& courteous service offered by Gaby Cano service advisor and the whole GM technician team, thanks! More

by Luis C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Aug 11, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 09, 2022

No me resolvieron algunos problemas que traía mi carro necesitaba algo y no se lo hicieron More

by MANCILLASHILDA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Rosie Hernandez
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Aug 11, 2022 -

Beck & Masten Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 08, 2022

Very nice and friendly staff took me right in without a appointment waiting room very clean More

by carolyn.rice65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Aug 10, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 08, 2022

Great service friendly customer service i bought two or three vehicles at beck & masten and always will do business with them 😃 More

by LEEALVEAR54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Aug 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 07, 2022

I had a great experience however I was disappointed that I was offered I first responders discount or military I work 30 years for the Houston fire department and 3 years in Marinecorp it was never mentione More

by firedude2936
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 07, 2022

I like Bek & Masten fo sho I like Bek master fo sho fo sho sho More

by GARCIAEDWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Aug 10, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 07, 2022

Very courteous, clean, kept me informed! I would go back if needed. I will refer my friends as well! More

by mamyers38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Aug 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 06, 2022

Man. Perfect buying experience. I had one issue and they solved it in less than 48 hours. More

by KRISTOPHEHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 06, 2022

Was able to make an appointment for oil change same day. Fast service and friendly service More

by MARYEPENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
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Aug 09, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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