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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,945 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,945 reviews

July 01, 2022

Took three weeks to change a simple part. Last thing I asked the service rep to do was add nitrogen my tires while in the shop, arrived to pick up truck and nitrogen was never added. Left in More

by DavidJacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
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Jul 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC South. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Jul 06, 2022 -

DavidJacobs responded

Victoria, Feel free to reach out to me via my cell and we can speak of this past interaction as well as my previous experiences. My number is (225) 955-5530. If I don’t answer, please leave me a voicemail and a callback number as I have many meetings through the day and cannot always answer my phone. Sincerely, David Jacobs

Aug 02, 2022 -

DavidJacobs responded

Victoria, Have not heard from you regarding my seller review like you requested. So can you prove de me with your callback number so I can reach out to you directly by phone?

June 30, 2022

Very professional nice dealership Jose Cuellar took good care of us. Super satisfied with his experience and help! More

by KFAIREY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar, Gaby Cano
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Jul 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 30, 2022

They had me waiting all day in till I said something about my car after 5 hours they started working on my truck..🤦🏻‍♀️ I got there 9:00am with appointment and left home at 5:00pm More

by Cindy Gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
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Jul 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your recent experience at Beck & Masten Buick GMC South. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2022

Service Manager was most helpful , and most friendly employee in get me in out the service department More

by CHIVERSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Andrews
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Jul 01, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2022

Gabby Andreu (Cano), Service Advisor, is excellent! ! Very professional and personable.. The Service Techs continue doing an excellent job maintaining our Buick Enclave. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jul 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 28, 2022

Albert, my service advisor was very nice. I did not have any issues with this visit. I will return in the future for my car service needs. More

by Jbenson910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Jun 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 27, 2022

Absolutely outstanding service and professionalism Absolutely immaculately maintained facility They were very concerned to address all Issues and needs that go out of their way to earn your business More

by ericmcclendon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl, Jorge Gomez
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Jun 29, 2022 -

Beck & Masten Buick GMC South responded

Eric, your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 27, 2022

The best Excellent customer service they help me with everything I needed very happy with my purchase I really recommend this dealership!!! More

by Maria Olvera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abelardo , Mohammed Qureshi
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Jun 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us, Maria! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2022

The service at this dealership is Awesome. They went above and beyond to take care of my automotive needs. This dealership is number one in customer service. More

by KEN.B.DYER
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2022 -

Beck & Masten Buick GMC South responded

Ken, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know our team went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 26, 2022

Beck&Masten was a very nice experience. The salesman Joshua was very helpful and knowledgeable about the vehicle. I just wanted to thank him. More

by gailmills5152
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Morris
Report | Print
Jun 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments, Gail! We couldn't be more pleased to hear ourselves described as knowledgeable, friendly, and helpful. We hope you enjoy your new purchase and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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