Back

Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 2,978 reviews

May 05, 2022

Service is always terribly slow. I made an appointment, waited 2 hours. Someone who walked in without an appointment was quoted the same amount of wait time. What’s the point in an a More

by Ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly?
May 06, 2022 -

Beck & Masten Buick GMC South responded

Ashley, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 05, 2022

The replacement part for the dashboard was not put on correctly. I was told that I needed to purchase an additional piece after being told that the $1,400 would fix the problem. More

by ALOHAOIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward
May 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 05, 2022

Great repair shop, very friendly staff. It's a pleasure visiting your dealership. Thanks for your quick response. More

by EANNJIM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
May 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 04, 2022

Courteous efficient made going for service easy. I don’t have any complaints. Always good service More

by LEROY.CERVANTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
May 06, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 07, 2022 -

LEROY.CERVANTES responded

THANK YOU!

May 04, 2022

Salesman was good. Good inventory. Quick dealing. Very surprised at the amount of trucks compared to other dealers More

by CVNORRIS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
May 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2022

Upon arriving at Beck and Masten south I was immediately attended to by Ruben Leon great guy took me through the process of buying my new Sierra quick and great service More

by trujillo.m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Leon
May 02, 2022 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 01, 2022

Salesman was great his name was Richard We did everything over the phone and set up a time to sign and pick up. It took no time and my wife has her new car More

by skylerseverything
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
May 02, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 01, 2022

Ms. Rosie Hernandez provided EXCELLENT Customer Service during my visit at Beck & Masten Buick GMC South!!! More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
May 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2022

Quickest and best buying experience ever at a dealership. Salesman was great and finance was quick and easy. More

by auntf2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
May 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2022

Working with Daniel Wood was a great experience he paid attention to every detail that I brought up Good Service Thank you More

by DANIELALEJANDROVALLEJO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Daniel was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

...
133
...