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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,976 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,976 reviews

April 12, 2022

Friendly service and keeping you up to date on your vehicle progress and when it will be completed More

by Old Blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vennie Trevino
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Apr 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 12, 2022

Quantity of vehicles were impressive. Joe Garcia was a great sales associate and took care of us in a timely basis. Great customer service! More

by rocki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Apr 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 12, 2022

Cash price was almost $6k more than advertised price. Needed to be financed . Will never ever go there again Nor refer anyone, ever! More

by cr_102169
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco
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Apr 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 12, 2022

Always great dealing with Beck. They always try and take care of you. Thumbs up More

by DPBERDO17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Apr 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2022

My salesman willie was very helpful all throughout my purchase the general manager stepped up and make our deal very pleasant and finance make it very painless he was very very polite I would recommend t More

by h.akin1955
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nolden
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Apr 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2022

Good service . friendly staff. clean facility. Good service. Good location Good facility I will come back More

by sylviaann59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Apr 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 09, 2022

Frany is always professional and on point. She the best person to deal with. Thank you . More

by Glopez724
Customer Service
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 09, 2022

Gsbriele is a professional service representative of your group, and every other inside person was friendly. More

by WALTERBUEHLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names not known, but greeter and cleaning staff were friendly , Gaby Cano
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Apr 12, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 08, 2022

Just a routine visit. Reasonable wait time. Did not tell me about suggested service needed More

by DORUSSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neither of above
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Apr 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 08, 2022

Jacqulynn was so extremely helpful and professional. She went above and beyond to make sure the services were covered by warranty. So grateful More

by amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacquelyn Easly
Report | Print
Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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