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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,971 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,971 reviews

April 06, 2022

Make sure you have everything you need before the check is cashed because this dealership won’t do anything for you afterwards More

by saltstalker
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Escalon
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Apr 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 06, 2022

Thanks to Richard I got a good deal. He was straightforward, patient, . understood what I needed to make a decision and provided the information I requested. More

by K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wohl
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Apr 08, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2022

I was happy and pleased with the service that was updated for every change and taken care of we need it More

by demar3655
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Apr 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2022

Good service 100% I recommend, thanks Ms Rocio for you help us, good and exelet. More

by dlazcano_75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Apr 07, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2022

Best service as always, I have 3 vehicles from this dealership and every time they service on them I leave satisfied. More

by KENIA1118
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manny Escalon, Gaby Cano
Report | Print
Apr 07, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 04, 2022

Outstanding service from contact to drive out. Excellent staff very comfortable. Thanks! It was an awesome experience with all staff. More

by st1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Apr 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 03, 2022

Great time if was on point customer service was perfect can’t no complaints about the dealership I think it’s running pretty good More

by TURNERJASON144
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Eiler
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Apr 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. I always strive to meet the needs of our customers no matter the situation. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2022

Great service and very friendly to speak with. My oil change and full point inspection only took 45 minutes. More

by CAMERON.CAMPBELL2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Apr 05, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2022

Not sure what you fixed on the passenger airbag but it did not fix the air bag light problem. More

by Tommy_ake55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2022

Ms.Frany was very kind and got everything I needed. Always going back to her. More

by Zambranojesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Report | Print
Apr 05, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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