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Beck & Masten Buick GMC South
Houston, TX
2,963 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,963 reviews
March 17, 2022
The customer service is very very slow don't honor coupons that are mailed to you bad bad bad and no rentals after a vehicle is in their possession for over 2 weeks coupons that are mailed to you bad bad bad and no rentals after a vehicle is in their possession for over 2 weeks More
by Lisa
Verified CustomerEmployees Worked With
Edward
March 17, 2022
Great dealership with great customer service professional employees that care about taking care of the customers needs employees that care about taking care of the customers needs More
by wfordsullivan
Employees Worked With
March 17, 2022
Great customer service! Everyone was very kind and helpful. Great management team and the salesman was awesome! Everyone was very kind and helpful. Great management team and the salesman was awesome! More
by Penguins01
March 15, 2022
Ena and Orlando were absolutely amazing! They were incredibly thorough, and made sure we were happy with our purchase. Unfortunately our finance rep did not provide the same customer service They were incredibly thorough, and made sure we were happy with our purchase. Unfortunately our finance rep did not provide the same customer service. More
by NORAAGUERRA
March 15, 2022
Nice people working there. The salesman just needed to pay better attention to the appraisal numbers on my trade in, but overall a pleasant outcome. The salesman just needed to pay better attention to the appraisal numbers on my trade in, but overall a pleasant outcome. More
by XRACER74
Employees Worked With
Mohammed Qureshi, Frank Nolden
March 13, 2022
Great customer service! My original appointment that I requested was somehow not scheduled but your Service Rep - Jacqulynn was very nice and was able to get me worked in to My original appointment that I requested was somehow not scheduled but your Service Rep - Jacqulynn was very nice and was able to get me worked in to get my vehicle service. Special Thank you to Jacqulynn 🙏🏽 More
by KhemoniHolmes
Employees Worked With
Jacqulynn (5 Stars)
March 13, 2022
Had oil & filter changed and with 50,000 miles on the odometer ask to have brake pads checked. After having new rear pads installed the rear brakes locked up on way home. On return was told I needed new odometer ask to have brake pads checked. After having new rear pads installed the rear brakes locked up on way home. On return was told I needed new calipers to complete repairs. Total charge was over $1,000 to repair brakes that were working perfectly well when I ask for an oil change and check the brakes for ware. Communications with service writer was bad. Failed to answer texts or return phone calls. More
by ERDMANND
Employees Worked With
