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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,981 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,981 reviews

March 22, 2022

Went for an in and out service and was there from 9am -2pm , really bad service More

by Julianacanchola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Mar 24, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, Julian. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 21, 2022

I like this place they are very profesional, they answer me all questions and fixed my truck under warranty. Thank you More

by Raúl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Arturo Gonzalez
Report | Print
Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2022

Gmc south is awesome. . I had to pay late fee my first note. Tried calling gmc financial to Get account number.couls not find it. This wrong. Yesterday got the first tick More

by BOBPERKINS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Beck
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2022

Took care of the problem, service rep was nice and time went bye very quickly. Thanks More

by LEXNASON666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2022

My truck was in for service oil change and tire rotation the service department was great prompt just took a little while More

by MSTROMSR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2022

And everything that I need it fixed and I did a good job with the service and I had a good time while I was there More

by louisnoble57
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2022

Fast easy and a great price! I would recommend them to anyone looking for people willing to work with you to get you what you want! More

by ISAEELMOOR3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much, ISAEELMOOR3! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2022

Franny Zepeda makes the difference there. ! I had a bad experience the second time there and I swore I wouldn’t be back More

by Glopez724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2022

I took my vehicle in for an oil change and was in and out in one hour! More

by LSMITH2205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Mar 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 18, 2022

This Dealership made buying a Vehicle easy with no hassles. I was given the best customer service. My dealer Made the buying process a walk in the park for me! I would recommend this dealership to any More

by Carmen Franklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ENA PASASSIN
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Mar 21, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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