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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,957 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,957 reviews

March 08, 2022

Gave me the wrong diagnosis twice on my vehicle. Also refused to stand behind their work. More

by Lastertroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward
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Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 18, 2022 -

Lastertroy responded

Long time customer. Received very poor service from your service department. Received two wrong diagnosis from them. Spent several thousand dollars, and problem still wasn’t corrected. Vehicle still in your service department, at this time. Your north dealership offers outstanding service.

March 08, 2022

Really good service and attention of what type of vehicle i was looking, and gave me options of the vehicle with the things i wanted to have More

by GRANADOSJOSE859
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard sales person, pepe , Rafael Benavides
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Mar 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2022

This dealership was very clean. The employees were very friendly. My salesman was very courteous and helpful. More

by GIGLIO.BEVERLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph O
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Mar 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2022

David is not very friendly and seems to ignore you when you come in to drop off your vehicle. No friendly greetings. Jacqulene was friendly and makes up for him. I waited for 2 hours to only get an oil cha More

by KARA_VICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacqueline
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Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Kara, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2022

Everything thing is good about this dealership. Only thing I don’t like is the price they charge for labor is to high More

by MRANDMRSBORJAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
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Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2022

My second time around was good the guys or good an friendly do tell people about the dealership More

by DELKINS81
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Beck, Frank Nolden
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Mar 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 05, 2022

My salesman Richard was amazing. He went out of his way to make sure all of my requests and expectations were met. I appreciate everything he did. Richard and Manny are my heroes. More

by angelamccracken01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Manny Escalon
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Mar 05, 2022 -

angelamccracken01 responded

My salesman Richard was amazing. He went out of his way to make sure all of my requests and expectations were met. I appreciate everything he did. Richard and Manny are my heroes

March 05, 2022

Just want to say Jazmin Coronado is a sales person who will go above and beyond and who I would recommend going through for any new car your looking for. Jazmin will take care of you and make you feel res More

by daub765
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jazmin Coronado
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Mar 07, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 05, 2022

Gaby is great good customer service fast oil change less than 2 hour wait time 😀 More

by LIZETHM01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Mar 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

Got my vehicle in and the same day. Service writer remembers me after several years. More

by diamonddude52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Mar 04, 2022 -

Beck & Masten Buick GMC South responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. We value our customers and we look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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