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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,979 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,979 reviews

March 17, 2022

Really appreciate all the work and effort that Brett provided to make this Jeep deal happen for our son’s first car. He truly went above and beyond to make it all perfect and make the car buying experie More

by gloria0508
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Muller
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Mar 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Fast and great service. We always got to Beck and Masten for new truck and service. More

by jerryjr0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Mar 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Excellent service from Ralf best sales man by far. Exceptional service from that guy 10 star service More

by davidvillajr94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralf
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Mar 18, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Bad asisten never go back Waze too much of my time Really bad experience Yes you want to know More

by Jesus.lopez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ada Pasasin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Ohnesorge, Rosie Hernandez, Reed Vyrostec, Orlando Pasasin, Victoria Gilliland, Gaby Cano, Arturo Gonzalez
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Dashboard ended up broken after recall. Found it after I got in my truck since damage was not mentioned to me. More

by Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Completed recall item without issue and did what needed to be done. Thank you for completing More

by AFLORES590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

The customer service is very very slow don't honor coupons that are mailed to you bad bad bad and no rentals after a vehicle is in their possession for over 2 weeks More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward
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Mar 22, 2022 -

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Great dealership with great customer service professional employees that care about taking care of the customers needs More

by wfordsullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Great customer service! Everyone was very kind and helpful. Great management team and the salesman was awesome! More

by Penguins01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Garcia
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Mar 18, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2022

Ena and Orlando were absolutely amazing! They were incredibly thorough, and made sure we were happy with our purchase. Unfortunately our finance rep did not provide the same customer service More

by NORAAGUERRA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Pasasin, Gaby Cano
Report | Print
Mar 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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