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Beck & Masten Buick GMC South

Houston, TX

4.6
2,979 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,979 reviews

March 15, 2022

Nice people working there. The salesman just needed to pay better attention to the appraisal numbers on my trade in, but overall a pleasant outcome. More

by XRACER74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Frank Nolden
Mar 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2022

Everyone was nice and professional. They also stayed true to their word in regards to the deal. More

by BARBS.MARIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph, Mohammed Qureshi
Mar 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2022

Nos atendieron bien y eso ese la diferencia son amables y te atienden bien en todo More

by JLPEREZ1264
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Rafael Benavides
Mar 17, 2022 -

Beck & Masten Buick GMC South responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2022

Gabbie was great. ...did I mention my contact Gabbie was great to deal with and because of her I will be back More

by S.levine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Mar 17, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 13, 2022

Great customer service! My original appointment that I requested was somehow not scheduled but your Service Rep - Jacqulynn was very nice and was able to get me worked in to More

by KhemoniHolmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqulynn (5 Stars)
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 13, 2022

Had oil & filter changed and with 50,000 miles on the odometer ask to have brake pads checked. After having new rear pads installed the rear brakes locked up on way home. On return was told I needed new More

by ERDMANND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 11, 2022

Service was very slow . I went in for a 10:20am appointment for an oil change and it took the almosta little over 3hrs . More

by PUENTEJIMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Jimmy, thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 11, 2022

My service writer was great! Word word word word word word word word word another word. More

by I don't think I have a "screen name"
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Mar 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 10, 2022

Customer service was great, before, during and after the sale. Appreciate your team and making sure the customer is satisfied. More

by Echap1987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria, Serret and Jose, Mohammed Qureshi
Mar 10, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 09, 2022

Did ever over the phone and had Eve finished up by the time me and my wife arrived More

by KLAURIE05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolden
Mar 10, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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