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Beck & Masten Buick GMC South

Houston, TX

4.6
2,955 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,955 reviews

March 03, 2022

They were honest and clean and efficient in selling me my 2020 Mercedes. Thank you. More

by ML
Recommend Dealer
Yes
Employees Worked With
Richard worhl, Mohammed Qureshi, Rafael Benavides
Mar 04, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2022

Everyone that I work with did an excellent job. Will Highly recommend this dealership to family and friend. More

by DANIEL.DUNLAVEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Dominguez , Mohammed Qureshi, Victoria Gilliland
Mar 03, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2022

Gabby was very professional and easy to speak to. She was very helpful during my service visit. The team did good work on my vehicle! More

by MRCLINTON313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Mar 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 01, 2022

Great timing. Great service. We really appreciate the commitment to taking care of our vehicle. More

by k.okwuonu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Mar 03, 2022 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2022

You did a good job and I appreciate your time and I will pass it on More

by jimmy7163
Recommend Dealer
Yes
Employees Worked With
Willie
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2022

Quick and easy service. Everyone was very nice and accommodating. In and out within 3 hours More

by EMILIESCHRAMM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camilo
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

EMILIESCHRAMM, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2022

3rd time this dealership made my truck shopping experience happy! See Ada if would like to experience the same. More

by Oleg
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Pasasin
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2022

My wife and I are always happy with Beck & Masten on the Gulf Freeway, whether it be sales or service, we are always treated respectfully by the staff and appreciate their friendliness! Keep up the good wor More

by hnolden221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Mar 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2022

Fake advertisement no contact from dealer poor experience failure to follow up will never recommend dealerships. More

by James
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ada Pasasin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us, James. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2022

Not enough advisors to assist customers. I had to ask for vehicle update because I was never called after 2hr for oil change. David was helpful however he needed assistance which was not off More

by foster.bri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

We have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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