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Beck & Masten Buick GMC South

Houston, TX

4.6
2,963 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,963 reviews

February 24, 2022

Service advisor was not that knowledgeable and the service was not fully completed with computer warnings still notifying me service was needed. More

by JDWEAVER9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carla
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Efficient timely courteous friendly but didn’t detail my car I thought when I bought it I was told it would be detailed with service but maybe not It would be nice thiufh More

by COXAGEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano, Deanna Andrews
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Our salesman Willie always makes our experience fun and easy. The staff is very friendly and helpful. When we had an issue with our previous vehicle, the service department was super friendly especially Ga More

by TELLOLIV500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Hill was our salesman , Orlando Pasasin
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

They make sure that the customer leaves in a happy n good mood thanks for y’all service More

by ABLLGARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 23, 2022

This was my 1st time at the dealership, so I’m a bit surprised and disappointed with my experience. Especially, because my husband bought his truck from this location and has never voiced any complaints More

by DFITTSBATTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us as soon as possible so we can discuss your visit.

February 22, 2022

Excellent service haven't been too good but Katie in express was outstanding, quick service and repair More

by SYLVIAPICAZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie in service express
Feb 24, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 22, 2022

I was taken care of from start to finish. Was not rushed or pressured. Definitely would recommend. More

by LATHON72708
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben, Orlando Pasasin
Feb 24, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the excellent review! It is great to know that our team here at Beck & Masten Buick GMC South was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2022

Excellent service was provided and completed very quickly as expected. They always does a great job and provide the information that is needed for my vehicle. More

by RECHARDERVIN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2022

100% recommended, great attention, great prices,very nice personal,I'm absolutely will recommend this place. More

by Rosalbagaonafranco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacquelyn
Feb 22, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2022

Everyone was nice and courtesy and work in a timely manner. I need a new car. More

by Sibthel50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Feb 25, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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