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Beck & Masten Buick GMC South

Houston, TX

4.6
2,977 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,977 reviews

January 31, 2022

Jackie in the service department was awesome! Thank you! Great employee, she was helpful and very nice. Lucky to have her working for you. More

by RICE3010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACKIE
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 31, 2022

Good customer service. I like them. Awesome people to work with. I will be buying my next vehicle from them. More

by Christopherjones32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Beck & Masten Buick GMC South responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 31, 2022

When to get an oil change and the wait time was 2 hour without an appointment. More

by EDENJR10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqulynn
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us this rating. We appreciate your business and we look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 31, 2022

The dealership is clean and all the employees are very friendly. The dealership makes me feel like a family member. More

by Bbgfatboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Feb 02, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2022

Very pleased with the whole process, very professional, an experience I will not soon forget. More

by EDWARDAMOLINAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Orlando Pasasin
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2022

Service was terrible. Waited over 2 1/2 hours for an oil change. Vehicle was ready and service advisor was just sitting on the paperwork. I was very upset! More

by N_TURRUBIATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacqueline
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2022

Did a walk in on a Saturday morning for oil change and tire rotation, they were able to get me out within an hour. Always very professional group. More

by JLMONTALVOJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 29, 2022

It was a extremely slow process especially with it being a oil change and a couple of small maintenance things such as a filter took a little over 4 hours to get all completed and then after requesting seve More

by BRADENPETRU91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 28, 2022

It's a good place to get your next vehicle. Good service department excellent service More

by BRIDGETT.BATMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner, Mohammed Qureshi, Rosie Hernandez
Jan 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 27, 2022

Sorry I found that dealership. The salesman was to pushey. If my wife was not with me I would have never never came back . Have not pick-up license tags in two months. But a real dealership would h More

by dlemelle15
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SORRY xxx WILIE
Jan 31, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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