Beck & Masten Buick GMC South

Sorry I found that dealership. The salesman was to pushey. If my wife was not with me I would have never never came back . Have not pick-up license tags in two months. But a real dealership would h pushey. If my wife was not with me I would have never never came back . Have not pick-up license tags in two months. But a real dealership would have mailed them. My son bought a car from dodge , he moved to California an dodge sent his tags to California. But it seems like if you are not making a penny you will not do anything to help. DAM- SHAME but we learn from our mistakes an will let anyone I know To stay away More

Fantastic! I give Ruben about a 12! He was awesome in every way. Made me very comfortable with the entire experience. Very knowledgeable, polite, and helpful dealing with the rain and my difficulties wit every way. Made me very comfortable with the entire experience. Very knowledgeable, polite, and helpful dealing with the rain and my difficulties with mobility. Very much a gentleman! A great asset for Beck & Masten👍 More

I don’t like the fact that I wasn’t acknowledged when I walked inside the service department. The women at the counter did not look up she only said I’ll be with you in a minute. She didn’t greet me or walked inside the service department. The women at the counter did not look up she only said I’ll be with you in a minute. She didn’t greet me or thank me. More

Very respectful, on time. Made my experience like they really cared. Excellent customer service and kept me notified what was going on. really cared. Excellent customer service and kept me notified what was going on. More

They always seem to have their act together Sometimes the wait time is longer than others but for the most part they're pretty quick wait time is longer than others but for the most part they're pretty quick More

For the most part service is great this last time I was not happy customer! I scheduled an appointment for 8am Friday the 21st of January i missed an hour and 30 minutes of work to get the truck to get se not happy customer! I scheduled an appointment for 8am Friday the 21st of January i missed an hour and 30 minutes of work to get the truck to get serviced. When I was called to pick up truck service engine light was off after I ran couple errands and noticed engine light was on again called service department was told truck needs to be reset it was my birthday weekend had plans for the night was trying to get home. I was gonna wait until next day which is Saturday but I was not far to take the truck back. When I get to dealership I tell them that I was there for service engine light to be reset the service rep look more into what was going on with the truck he went to find someone to look at it further because the truck had another problem but there was no mechanic there to service truck. I just felt that I missed work for nothing and felt inconvenience to take truck back the next day. The only reason I gave 2 stars is for service rep who was nice and apologized for not being able to help me! More

My wife and I are looking for a 2022 Buick Enclave. With the supply chain problems, there are very few cars on the lots in our area and we wanted to see what the two new colors -- Sage Metallic, and Rich Ga the supply chain problems, there are very few cars on the lots in our area and we wanted to see what the two new colors -- Sage Metallic, and Rich Garnet Metallic -- look like in person. I called several dealerships within a 3 hour drive of my home to see what they had on their lots. We found a Sage Metallic at Cavender Buick in Weimar (about an hour from home). Thank you Jose for the time you spent with us looking at the car. We still wanted to see a Rich Garnet Metallic Enclave before we could decide what color we wanted. I had talked to Victoria at Beck and Masten South in Houston and she told me that they had a Rich Garnet Metallic Enclave on the lot. So we drove an hour and a half from Weimar to South Houston. When we got there, we did not see that car on the lot, so asked a salesman where it was. He looked it up on his computer and then went to talk to someone. He came back with his manager who told us that they did not have it on the lot; it was in transit and would be there in a week or so. What is so wrong with TELLING THE TRUTH? We were not going to buy a car today. We just wanted to see the colors so we could make a decision. We would not have wasted several hours of our time to drive so far out of our way if we had known that we were not going to be able to see that color car. Because they can't tell the truth about such a simple request, I would not recommend this dealership to ANYONE. More

Excellent service and people working in service department. Nice and professional. Explained everything very well. department. Nice and professional. Explained everything very well. More

Excellent service. Always the best when it comes to servicing my vehicle. Best service reps. Always insuring everything is good on my vehicle servicing my vehicle. Best service reps. Always insuring everything is good on my vehicle More

As always, excellent customer service! First class service. I needed my dealer maintenance and oil changed, made appointment and was in and out. service. I needed my dealer maintenance and oil changed, made appointment and was in and out. More