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Beck & Masten Buick GMC South

Houston, TX

4.6
2,941 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,941 reviews

December 31, 2021

Call Toby. Best, quickest easiest guy I have ever bought a car from. Straight shooter in a crazy biz. Rare find. More

by KREDMOND0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Mohammed Qureshi
Jan 03, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2021

The service was awesomely good and the best manager ever a good professional people there, greatest communication and knowledge 1000 stars for the dealership 👍👍👍👍👍👍💯💯💯💯 More

by velazquezfrancisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MR DANIEL WOOD
Jan 03, 2022 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Jan 03, 2022 -

velazquezfrancisco responded

I appreciated what this dealership was done on my 2013 GMC Sierra truck and specially to Mr Daniel Wood 1000STARS FOR HIM 💯💯💯💯👍👍👍👍👍

December 31, 2021

Good service and my vehicle was repaired in a timely manner. The staff was very friendly. More

by IDGORDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear about your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 30, 2021

Took 2hrs for a oil change with an appt. I hope they weren’t taking any walk-ins between appointments. Because this was ridiculous. More

by LOZANOALDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla
Dec 31, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 30, 2021

I was happy with dealership. I was able to tell them what I wanted and they delivered . More

by HJACKSON5570
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie
Dec 31, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 29, 2021

Wonderful experience. After shopping around for my corvette, I found courteous and helpful sales and management. They matched my offer on my trade and compromised on the final sale price. Not only tha More

by CLARITY111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Jorge Gomez, Rafael Benavides
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 29, 2021

It took three hours to get an oil change and not due to low personnel or being short staffed. Longest wait I’ve ever had for an oil change. The SERVICE department worked so much smoother when Manny Escal More

by RAQUEL.GARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

Raquel, thank you for sharing your experience with us. Here at Beck & Masten Buick GMC South, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 28, 2021

Everyone at beck & Masten Buick gmc South was fantastic! I couldn’t have asked for a better experience. More

by CIPRIANTREJO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert, Frank Nolden
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 28, 2021

Pleasant experience every time I have come for service. The waiting room is comfortable and enjoy the complimentary beverages. More

by ricardomena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 28, 2021

I require 20w50 oil and for the first time in 18 months since I switched to this thicker oil. I was charged for my oil even though I have lifetime oil changes for $19.99. I could have had a better response More

by AFAINA62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

Hello, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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