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Beck & Masten Buick GMC South

Houston, TX

4.6
2,941 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,941 reviews

December 28, 2021

Easy, friendly, and corrected everything i needed. It just took quite a bit of time. More

by cagirre06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
Dec 30, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 27, 2021

Great customer service and went far and beyond to complete service and was fast and consistent More

by oneluv2444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Dec 28, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 27, 2021

Rosy in customer service is kind and patient...Fast Rosy in customer service is kind and patient... Fast service and always have a ride to my house More

by LUISZAVALA6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 29, 2021 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 26, 2021

Willy the salesman was more than helpful. The truck I wanted never was delivered after waiting almost 2 months. He kept me updated on the truck. When the 2022 came In he offered it to me and I bought it. More

by jlhayes61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Hill 5 stars
Dec 28, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 28, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 26, 2021

Every time I take my truck for service I have damages Rub marks or scratches when return back to me. Like this last time scratch on finder bumper. This is the fourth time this happens to me at Beck & Masten. More

by Bengerardo97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 26, 2021

Joe and Isaac did an amazing job working the deal for me! I was in and out under 45 minutes. Thank you to Joe Tejeda for working with me all week via phone, and Isaac Macias for getting me a fantastic deal i More

by Sommer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Tejeda; Isaac Macias
Dec 28, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 25, 2021

I love this dealer ship Ray was and excellent sales man loved the customer service we received I would recommend Beck and Masten to everyone !! More

by Cjimenez8380
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 28, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 24, 2021

Courtesy and friendly sales rep and very sweet when questions were asked in regards to the sale. More

by GJRODRIGUEZ51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharlene Ricketts, Toby Ohnesorge, Jason Beck, Reed Vyrostec, Shannon Eiler, Orlando Pasasin, Scott Korenek
Dec 27, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 22, 2021

Everything was a success purchasing our New Denali 2022 at Beck & Masten South. We personally want to thank Sherline our sales person, she’s very understanding and kind and will work with you till the end. More

by CYNTHIAVE127
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherline , Mohammed Qureshi, Frank Nolden
Dec 23, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2021

Good comunicación , attention to details fair timing service good waiting area clean place and well dressed More

by EMORALES13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
Dec 23, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your kind words about our team. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs! Sincerely Victoria Gilliland- vgilliland@beckmasten.net

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