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Beck & Masten Buick GMC South

Houston, TX

4.6
2,939 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,939 reviews

December 14, 2021

Sales person was very professional and helpful. Excellent service and knowledgeable. Will recommend to family and friends. More

by msmel2898
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny
Dec 16, 2021 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 13, 2021

I recently purchased a Yukon from these guys and Ray Galvan made my buying experience an amazing one! He helped guide me through process and was very knowledgeable of the vehicle and it’s features. 10/1 More

by Bmeek1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Galvan, Frank Nolden
Dec 14, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 13, 2021

Easy appointments to bring vehicle on for service. Not very responsive to calls or inquiries about status of vehicle. Parts not readily at dealership and may take a few days to get them. More

by adsweny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Dec 13, 2021 -

adsweny responded

No thanks

December 11, 2021

Excellent service from start to finish !!!My dealership Excellent service from start to finish !!! My dealership for sure !!! They go the extra step to make it right the first time.... More

by RICKTABOR2239
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 12, 2021 -

RICKTABOR2239 responded

Thats me !!!

Dec 12, 2021 -

RICKTABOR2239 responded

Its me..

Dec 12, 2021 -

RICKTABOR2239 responded

Its me.

Dec 12, 2021 -

RICKTABOR2239 responded

👍👍👍

Dec 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 11, 2021

Joe was awesome and helpful ,great options and very satisfied with my purchase,definitely would keep this dealer as an option for future purchases. More

by JERSONRODZ12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe or Joseph, Mohammed Qureshi
Dec 14, 2021 -

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Joe was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2021

Took my vehicle since it was making a noise when I braked. They kept it for 3 days and charged me 300$ for new brakes and it continues to make the same noise. They didn’t fix the problem, will be taki More

by NELLYLOPEZ338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Dec 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2021

Outstanding response. Frany explained about needing to make sure the HUD will be the right one once they break down the dashboard. More

by berryagky
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2021

Took in Denali HD for factory mirrors getting stuck on open and closed position. Mirrors were color matched since I purchased the truck. Brand new. Dealer gave me a hard time and at the end did replace th More

by ARGELIOGONZALEZJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Beck & Masten Buick GMC South responded

Argelio, we’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 09, 2021 -

ARGELIOGONZALEZJR responded

Hello I will send you an email with my contact info.

December 08, 2021

Quedé muy satisfecho con el trabajo y el tiempo gracias espero que sigan igual con su trabajo More

by APM_72@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly quedé satisfecho
Dec 09, 2021 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2021

Rosie always does a great looking over the issue and keeping me in the loop on the repairs. More

by SAGUZZETTA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie.
Dec 10, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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