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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,939 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,939 reviews

November 17, 2021

Customer service was great. Frannie is always nice and makes sure I know my next services. More

by MRSSIMIEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2021

Everyone very friendly and courteous , no pressure will do business with them again Thank You More

by HROTMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rueben
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as friendly and courteous. We hope you enjoy your vehicle and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Very courteous, Prompt, And knowledgeable. Edward , the Very courteous, Prompt, And knowledgeable. Edward , the at the Service desk went above and beyond helpful. More

by SILSERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Great mechanical Service but not so great customer service she never got back to me when she said she would More

by SANDRA.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

We appreciate the time you took out of your day to provide this feedback, Sandra. At Beck & Masten Buick GMC South, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Great experience in this location have been in another locations and this is by far the best one and very closes to my house, David gave me excellent customer service thank you. More

by nadia Cisneros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Thank you for your service.Very polite and very good Thank you for your service. Very polite and very good service. Had an oil change, tire rotate, one patch tire, replaced my ball joints in 2 hr wait. More

by LIZG5
Customer Service
Recommend Dealer
Yes
Employees Worked With
Karla
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2021

I have always been treated well and the wait times are reasonable.... some days are busier than others. More

by MARK2232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 13, 2021

I just love Beck and Matsen if they work on your car you better believe it will be repaired right great mechanics More

by Willietjoneslove
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Gaby Cano, Arturo Gonzalez, Nora Torres
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Nov 24, 2021 -

Beck & Masten Buick GMC South responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2021

Awesome customer service!!! Thank you Andrew for your hospitality and keeping my service on schedule! More

by awmsr
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in the service Dept
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 12, 2021

Had a 11: 40 am appointment for oil change didn’t leave till 1: 20 pm to long More

by FRUMENCI_OLVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla
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Nov 24, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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