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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,941 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,941 reviews

November 07, 2021

Love my vehicle, but they will up-sell you in financing and not tell you. More

by Abel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Macias - Finance ( -100 stars), Sharlene Ricketts
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Nov 07, 2021 -

Abel responded

Editing response pending resolution of return of funds for GAP + Vehicle Services contract.

November 07, 2021

Very happy with the Customer service and the speed of the whole process! Thank you More

by TSM999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Very very very very very very very very very very very very very good job More

by littlecpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

The dealership was was clean with a welcoming & professional atmosphere. Staff listened and tried to honor our wishes More

by Cowboys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene Ricketts
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

When purchase my new 2018 in December of 2018, both sales person and finance manager told me warranty was at time of purchase time built. They lied or the dealership did. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review, Ron. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Beck and Masten has been a great dealership. Good deals and great service. Highly recommend. More

by LARRYHERNANDEZ2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma Salinas , Rosie Hernandez
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Nov 08, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 06, 2021

Good place to buy a truck thanks If I buy another one I Good place to buy a truck thanks If I buy another one I will be back More

by D-MCMILLAN
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Beck
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Nov 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 06, 2021

My sun roof issue is not fixed at all. Looks like there's no job done for it More

by abhilash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 06, 2021

Great friendly staff , enjoyed the experience and got a great vehicle in the process highly recommend these guys More

by GIL
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge in sales and Jennifer , Jorge Gomez, Shannon Eiler
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Nov 08, 2021 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 05, 2021

Monty was great. He mad the process as smooth as possible and hassle free. We’ll done! More

by NA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty, Arturo Gonzalez
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Nov 08, 2021 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Georgia Aplon gaplon@beckmasten.net

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