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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

November 17, 2021

Customer service was great. Frannie is always nice and makes sure I know my next services. More

by MRSSIMIEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Thank you for your service.Very polite and very good Thank you for your service. Very polite and very good service. Had an oil change, tire rotate, one patch tire, replaced my ball joints in 2 hr wait. More

by LIZG5
Customer Service
Recommend Dealer
Yes
Employees Worked With
Karla
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Very courteous, Prompt, And knowledgeable. Edward , the Very courteous, Prompt, And knowledgeable. Edward , the at the Service desk went above and beyond helpful. More

by SILSERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Great mechanical Service but not so great customer service she never got back to me when she said she would More

by SANDRA.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

We appreciate the time you took out of your day to provide this feedback, Sandra. At Beck & Masten Buick GMC South, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Great experience in this location have been in another locations and this is by far the best one and very closes to my house, David gave me excellent customer service thank you. More

by nadia Cisneros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2021

I have always been treated well and the wait times are reasonable.... some days are busier than others. More

by MARK2232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 13, 2021

I just love Beck and Matsen if they work on your car you better believe it will be repaired right great mechanics More

by Willietjoneslove
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Gaby Cano, Arturo Gonzalez, Nora Torres
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Nov 24, 2021 -

Beck & Masten Buick GMC South responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2021

Had a 11: 40 am appointment for oil change didn’t leave till 1: 20 pm to long More

by FRUMENCI_OLVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla
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Nov 24, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 12, 2021

Everyone was very professional and friendly and treated me with respect. It was a very quick purchase. More

by GLENBETHKE879
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Hello, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our team treated you with the respect you deserve. Congratulations on your vehicle! If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 12, 2021

Jaqui was great ! The oil was changed, my truck was returned clean and on time. More

by DICKSON45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaqui
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Hello, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

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