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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

November 12, 2021

Awesome customer service!!! Thank you Andrew for your hospitality and keeping my service on schedule! More

by awmsr
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in the service Dept
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Nov 15, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 11, 2021

The staff was courteous, professional and willing to answer any questions I had concerning the service on my vehicle. More

by Hal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqulynn
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 11, 2021

B&M service department is awesome...always doing great and timely work on my vehicles. GABY is awesome and always greets with a smile... More

by Ally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 10, 2021

Excellent customer service by the time you get there and the time you are out With your vehicle More

by Freddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 10, 2021

Rosie helped me with my engine light and get the tech to work on it right away. More

by rkimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 09, 2021

My sales person is really cool And he was very knowledgeable of making the deal go right More

by SLICKRICKXYZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Nov 10, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 08, 2021

People who work at this dealership are knowledgeable and willing to help in any way. Good rapport and friendly atmosphere. Manager is visible and interactive, somewhat unusual than others, but great to wit More

by SONNYMORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Love my vehicle, but they will up-sell you in financing and not tell you. More

by Abel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Macias - Finance ( -100 stars), Sharlene Ricketts
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Nov 15, 2021 -

Abel responded

Editing response pending resolution of return of funds for GAP + Vehicle Services contract.

November 07, 2021

Very happy with the Customer service and the speed of the whole process! Thank you More

by TSM999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
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Nov 09, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Very very very very very very very very very very very very very good job More

by littlecpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2021 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

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