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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

November 03, 2021

Excellent buying experience with proffesional staff and friendly service. Wife is very happy with her new vehicle. More

by Passigary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reed Vyrostec, Gaby Cano
Nov 04, 2021 -

Beck & Masten Buick GMC South responded

Hello, I appreciate you sharing this feedback with us! I am pleased to hear that you and your wife had such a positive experience at Beck and Masten Buick GMC, and will share your comments with the rest of my team. If there is anything else I can do for them or yourself, please don't hesitate to contact me directly! Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

November 02, 2021

David was very courteous and helpful. He answered all of my questions. I was in and out very quickly especially for a Monday and he even had the truck washed. So pretty when it’s cleaned. Thanks David and B More

by rl_hickle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Nov 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 01, 2021

Reliable and efficient, good customer service. satisfaction guaranteed no hassle trustworthy and dependable super quick More

by HASSEEBMOHAMED.1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Elyza Sanchez
Nov 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 31, 2021

Being over 1500 miles from home and having my truck stolen from the hotel was a very unpleasant experience. It was recovered with only interior and electrical component damage. Rosie Hernandez and the More

by bobnel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 31, 2021

8 hours waiting on a oil change to much time on a oil change waiting More

by JAIME46.JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reputation .com
Nov 01, 2021 -

Beck & Masten Buick GMC South responded

Jamie, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 31, 2021

Everyone polite and informative. Made to feel at home and comfortable. Did not feel as I would be sold unnecessary items. Offered information to keep car in good standing. More

by LMORENO69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Nov 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 31, 2021

Excellent customer service from management, sales and financing. Everyone was polite and not aggressive making it a hassle free buying experience. Definitely will continue buying vehicles from this locat More

by RW_RCKY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irma Salinas Anthony Morelli
Nov 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 30, 2021

Nice to do bussiness with Rosie in service. Helped in every way. Professional. I do not like mccree ford. Bad place to do business More

by broome.larry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 29, 2021

I bought 2 new vehicles from Marcos Garcia back in 2015 and had each of them serviced here the entire time. Franzy Zepeda has been the service advisor I’ve dealt with the entire time. It’s always good deal More

by MSGALF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Garcia
Oct 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

Nov 22, 2021 -

MSGALF86 responded

Awesome experience from selecting vehicle to financing completion.

October 29, 2021

The dealership is always clean, and the staff is awesome. They are helpful, and not pushy. More

by MOBTLB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon, Gaby Cano
Oct 29, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

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