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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

October 17, 2021

Excellent. We were treated with respect and sales person Ralph Odigbo was attentive and very patient with us. More

by Caballeroa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralph Odigbo
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Oct 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 17, 2021

I would say normally the service is worth great however the last time I visited Services were not as great as usual. Took too long simple or change even with an appointment More

by LJOYCEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Korenek
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Oct 19, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 17, 2021

Best of service , highly recommend José Cuellar , very trustable salesman , will be going back in the near future More

by ALEXGAMINO26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Cuellar
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Oct 18, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 17, 2021

I should have never gone to this dealer the price for the vehicle I got was at 47817. I trusted them but two days later I went over my paper work and saw they put the price at 54,000. When I called and asked More

by infante31
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Whol, Manny Escalon, Jorge Gomez, Rafael Benavides
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Oct 18, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 17, 2021

Very friendly environment with salesmen that want to help u get best deal possible..thank u very much for a great price on our New Cadillac and u have a customer for life..God bless!! More

by CAR1MRT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvarado , Orlando Pasasin
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Oct 19, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 17, 2021

The dealership is nice. Ray Galvan was the bomb! Polite, and informative! I’ll def do biz with them in the future! Go see Ray @ Beck & Masten! More

by Cruiser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Galvan
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Oct 19, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 16, 2021

Always make sure they do what they can to help and if they can resolve the issue they make plans to More

by jbagwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Oct 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 16, 2021

Excellent service and customer service phenomenal, I was very pleased with everyone will definitely return. More

by TORRESEVER9192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacquelyn
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Oct 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 15, 2021

On a recent oil change, I got charged for items I declined. We've spent several hundred thousand dollars at B&M, but that doesn't matter... I guess they need more blood... :( More

by freeclay610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 15, 2021

Good service efficiently delivered. Uber service to pick up my car. Excellent experience. They do all my oil changes too More

by FELDER_CATHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Oct 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Georgia Aplon gaplon@beckmasten.net

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