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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

October 01, 2021

Rosie was great! She answered all questions and had my vehicle ready in just a few days! More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your great review, Jennifer! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Great sales people and great service department . I am really pleased with everything. Thanks again More

by RDDAY00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner in sales , Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Each time we go to get service done it’s excellent work done and done right!!! More

by dkjhtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Oct 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Georgia Aplon gaplon@beckmasten.net

Oct 04, 2021 -

dkjhtx responded

Thank you Gabby! Thank you Raymond Martinez for referring me!

September 30, 2021

Prompt, courteous service. This is my 2nd purchase and will continue to buy here in the future. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge
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Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review, John. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Gabby is amazing. I’m only coming back because of her customer service that she showed my wife and I. She deserves a remake More

by Mr. Keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

personnel was very attentive to my needs, i was in and out quickly, they offered UBER service but i personally didnt need it . great service ! More

by mlizrod6973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Report | Print
Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Beck and Masten Buick GMC south took very good care of me when I took my truck in. I am very happy with the result. Thanks guys. More

by sanya.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Andrew kept me updated throughout the process and had my vehicle ready early. Very friendly service. More

by JMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Galindo
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Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Poor communication. I was waiting for two hours until I went and.asked whyi it was taking so long More

by VTICAS
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Sep 30, 2021 -

Beck & Masten Buick GMC South responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

Back in Master OK I wasn’t totally satisfied but I wouldn’t totally dissatisfaction More

by RONSEPOLIO9393
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wohl
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Sep 30, 2021 -

Beck & Masten Buick GMC South responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Georgia Aplon gaplon@beckmasten.net

Sep 30, 2021 -

RONSEPOLIO9393 responded

When I bought the 2018 GMC the salesman said he would get me another key set to this day I have not seen it I lost my key and had problems getting in the truck and the second thing I’ve had my truck in there twice the charging system somethings not right if I understand correctly one more time will be considered a lemon this is why thank you

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