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Beck & Masten Buick GMC South

Houston, TX

4.6
2,976 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,976 reviews

September 02, 2021

Service was extremely quick and they communicated with me very well during service appointment. I was able to make appointment and everything was according to schedule. Very helpful and parts were in extreme More

by jana.cambron
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2021

I’ve always had Rosie Hernandez help me with any problems I encounter with my vehicle. She’s very efficient and helpful to let me know what problems I have with my car. More

by Verog410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 01, 2021

I had great customer service. Very friendly salesman and answers any and all calls I have ever made to them. Looking forward to buying my next vehicle. More

by BILLYTUCKER22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Vega
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 31, 2021

All their work is very good, very kind and above all they give you a lot of time to choose the best, excellent service, the offices very well clean More

by yaritza_nino3
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gomez, Shannon Eiler, Victoria Gilliland, Gaby Cano
Sep 02, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 29, 2021

Had an appointment for an oil change and went on a Saturday, and it took longer than when I went during the week. Also, I bought the package with oil changes, tire rotation and exterior car washes but More

by vane9762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of guy that helped me that day
Aug 31, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 28, 2021

Best customer service I’ve experienced in a longtime !!I Best customer service I’ve experienced in a longtime !! I would recommend Becken Masten to everyone looking for the best deals in town by far !! More

by Connie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck, Mohammed Qureshi, Victoria Gilliland
Aug 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 28, 2021

Bad service I had a free oil change but I was still charge they need to pay more attention on there job plus I been trying to get hold of them so they can fix this problem it still haven’t received any More

by GUS8GUERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Galindo
Sep 17, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 28, 2021

Gaby in the service department did a great Job keeping me informed on what was going on with my vehicle. I will definitely bring my truck back for services. More

by Ozzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 31, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 27, 2021

I had a excellent experience there they helped me in everything I need it, like the attitude and also very friendly with me and all my family More

by CHRISTOPHER_SAGASTUME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Shannon Eiler, Rafael Benavides
Aug 30, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 27, 2021

Same result as always, I take my truck in to get fixed and the answer is cannot duplicate. I paid for a service plan of $500 and I am supposed to get six free truck washes, I have yet to get my truck was More

by ROY101577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Galindo
Sep 17, 2021 -

Beck & Masten Buick GMC South responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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