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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,971 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,971 reviews

August 24, 2021

I brought vehicle in thirty minutes before my scheduled appointment time and it took almost two and one half hours after my appointment time to get vehicle!!! More

by dbdeputydog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know his name
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Sep 17, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2021

My salesman was very helpful, walked me through the process and showed me a lot of features on the vehicle. Also helped me get the on star system setup. The finance guy was also pretty helpful and pati More

by GSKYWRENCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None are on this list. I think my salesman was Mo
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Aug 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Aug 30, 2021 -

GSKYWRENCH responded

I responded too early it seems. I have a list of issues I found out since I brought the truck home! 1: I was never told or shown by Kye the finance guy a breakdown of expenses in my contract.2: I never received a copy of my contract. 3: my sales guy never showed me paperwork of the breakdown of my offer and what the costs included in the contract would be. There were 2 $1895 charges one for a roadside protection and one for eol? Some protective coating? I verbally declined all that was presented to me as well as an extended warranty of $3995 all of those things were added without me actually putting eyes on the contract. I did electronically sign the contract but that was on a huge desktop screen. The yellow bars I was showed to sign were huge and covered a lot of space and not the full picture of the contract. When I came in to buy the truck I had a posted add that was much less than what the window sticker read. When I did that they (salesman and team) freaked out that they would have to honor the price. At that point I can only imagine that a lot of protocol was skipped because of the confusion. I found out there was $1895 for the roadside protection that every customer automatically pays? I’m just upset that NONE of th almost $8000 dollars worth of protections and extended warranties in which I verbally declined were added to the bottom line! Before I came in to buy I had calculated within a close range of total price and payments would be. It was way off and we struggled Kye and myself to get within $150 per month of what I thought it should be. I am Very displeased at the lack of transparency by sales and finance! I’m due back $3995 for extended warranty and $1895 for eol? The $3995 is being done by GM financial but the $1895 eol protection should also be refunded by Beck and Masten. To make things worse, the first time I drove it in the rain, both of my windshield wipers flew off of the truck! $50 later at oreilly auto parts I could resume driving in the rain 🤦🏼‍♂️ Please use this response as a complaint on my part. Please make this right. Thank you Greg Pemberton

August 24, 2021

I was early for my appointment and they worked me in. All work was completed and the truck was washed. I’ll be back in 5000 miles. More

by DRECHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Aug 26, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 24, 2021

Called for appointment and was taken for same day. Arrived 15 minutes early and was process. Van taken to shop at the appintment time. Price was right. More

by marketingusa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know name, Deanna Andrews
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Aug 26, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2021

Ralph (sales) and Earl (finance) did a good job. I’m not particularly easy to deal with but after a small hiccup with the vehicle not being potentially available after I arrived we got that squared away and More

by Dhallnkntz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph,Earl
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Aug 25, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2021

I’ve been a loyal customer to this dealership for the past 7 years since owning my truck, and service used to be spectacular but this previous visit was not as incredible. On top of it all when I paid to More

by LROMERO1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisol in the receptionist area.
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Aug 25, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. Here at Beck & Masten Buick GMC South, we pride ourselves on customer satisfaction, and it appears that your recent experience does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2021

Richard is a wonderful sales person. He helped us get the right vehicle for our family and save money while purchasing. Thank you Richard wohl More

by Caballeroa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Aug 25, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your great review, Caballeroa! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 22, 2021

They have me a great service and fast will go back again for service I will recommended to friends and any family member that I know More

by ndavalos09@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol, Manny Escalon
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Aug 25, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 21, 2021

Appointment worked like it should, I arrived, they welcomed me and wrote me up. I hadn’t made arrangements for transport to work, service department setup uber. Again thanks for that. More

by guero59
Recommend Dealer
Yes
Employees Worked With
Don’t remember young mans name that write up ticket. Good job.
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Aug 24, 2021 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 20, 2021

The Service Advisors Frany and Gabriela are excellent and always do a great job. I was how ever a bit disappointed in the amount of time it took fir parts to get in. The service it’s self was outstanding as More

by JOSEV2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
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Aug 23, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your input, Jose. We're glad to hear that you are consistently impressed with the service we offer here at Beck & Masten Buick GMC South. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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