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Beck & Masten Buick GMC South

Houston, TX

4.6
2,966 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,966 reviews

August 05, 2021

I was traveling to Atlanta, Georgia alone with my young great granddaughter to attend my nephew’s funeral. I needed my truck checked out and no trouble on these roads. We did not have any problems even More

by Vivacious!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Aug 06, 2021 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2021

I have recommended them to a lotOf my friends and I have recommended them to a lot Of my friends and customers- Good Selection ( usually). Aggressive Pricing. Really Good Service Department. Shut More

by Rusty_may1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 06, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2021

I really loved all the work done , i thought it was a little pricey but other than that i loved it 😊. The price was for an oil change, rotation, balancing, cabin air filter and cleaning throttle body , More

by reyesvalero12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
Aug 06, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 04, 2021

Not pleased that I bought a vehicle from them that was missing items and would not have a loaner vehicle when they install the missing parts More

by Corey.cato@usarmyjrotc.com
Recommend Dealer
No
Employees Worked With
Ruben
Aug 10, 2021 -

Beck & Masten Buick GMC South responded

That is not the kind of experience we seek to provide, Corey. Please call us when you can so we can address this together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 02, 2021

Go see Jenny Andaur to get your next vehicle. She is on point with working to get you the best deal and takes care of everything during and after the sale..... More

by mbtupas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Andaur
Aug 04, 2021 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 02, 2021

Profesional and good atención for usThe support in the Profesional and good atención for us The support in the door excellent, thank again .next time when visit this place , I take mine next service More

by Raymundo.ochoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
Aug 04, 2021 -

Beck & Masten Buick GMC South responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 01, 2021

Not much on writing but salesperson was great n sales manager was also had a wonderful experience now financing guy could use lil work just saying More

by JTSUMMERLIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer andaur
Aug 04, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2021

I am very happy with my service advisor Gabby. always has a Smile, greets and gives Excellent Service!! She is on top of her customers.😊 Norma More

by Nlazalde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 31, 2021

The service department did a great job on the repair of my vehicle! Rosie as usual was very professional and helpful with getting everything scheduled and ready for me from when I dropped it off to picking More

by MFISCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Rosie Hernandez, Manny Escalon
Aug 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Aug 03, 2021 -

MFISCO responded

Thank you!

July 31, 2021

I sent 1st review and they were all 5 stars but one accidentally said 4 it suppose to be 5all the way . Gabby is Awesome!!!!😊😊😊 I sent a review earlier too. More

by Nlazalde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 03, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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